Customer Service Representative (CSR)

TRC Talent Solutions; Johns Creek (GA); On-site; USD 25,000 - 30,000; Full time

Job summary

Gobravvo in Johns Creek, GA is seeking a Customer Service Representative (CSR) to manage orders, resolve inquiries, and support distributor partners with professional communication. This on-site, full-time role emphasizes accuracy, teamwork, and delivering outstanding service.

The position offers training, a stable weekday schedule, and opportunities for career development within a growth-oriented organization, with a strong focus on customer satisfaction and reliability.

Qualifications

• Minimum of 3 years of experience in a customer service role, preferably in a professional or corporate setting.
• Proven ability to handle inbound customer service calls with professionalism and courtesy.
• Demonstrated experience with computer-based order entry systems and related technology.
• Exceptional attention to detail and superior organizational skills.
• Strong written and verbal communication skills, with a focus on problem-solving and resolution.
• Ability to multitask efficiently and adapt to evolving priorities and workflow.
• Dependable attendance and punctuality, with a stable work history.
• Self-motivated, proactive, and eager to learn new processes and systems.
• Professional demeanor and a strong work ethic are essential for success in this role.
• Ability to commute reliably to the Johns Creek, GA office as required for this on-site position.

Responsibilities

• Process customer orders accurately and efficiently using company systems and software.
• Provide ongoing support to distributor partners through professional phone and email communication.
• Ensure compliance with established procedures for customer-specific order requirements.
• Research and resolve discrepancies or concerns related to orders, maintaining a high level of customer satisfaction.
• Maintain accurate records and documentation for all customer interactions and transactions.
• Collaborate with internal teams to coordinate solutions and deliver a positive customer experience.
• Prioritize multiple tasks while maintaining meticulous attention to detail and accuracy in all activities.
• Demonstrate flexibility and adaptability to changing priorities within a fast-paced work environment.

Skills

Customer service experience

Strong communication

Detail oriented

Multitasking

Reliability

Tools

Order entry software

Job description

The Customer Service Representative (CSR) plays a pivotal role in ensuring seamless communication and support for distributor partners and customers. As a frontline representative, the Customer Service Representative (CSR) is responsible for delivering excellent service, building long‑term relationships, and accurately processing orders. This full‑time opportunity is based in Johns Creek, GA, and is ideal for individuals who excel in a collaborative team environment and are dedicated to driving positive customer experiences. The Customer Service Representative (CSR) will interact with clients and colleagues to resolve issues, manage orders, and uphold the highest standards of professionalism and dependability. This position offers a stable, team‑oriented work environment with opportunities for professional growth and development within a leading organization.

Located in Johns Creek, GA, this role provides the advantage of working in a thriving area known for its safe neighborhoods, vibrant business community, and strong sense of community, making it an excellent place to advance your career as a Customer Service Representative (CSR).

Customer Service Representative (CSR) - Summary

The Customer Service Representative (CSR) is a key member of the client support team, responsible for managing customer inquiries, processing orders, and providing detailed, timely solutions to distributor partners and clients. Success in this role requires strong communication skills, attention to detail, and the ability to prioritize tasks effectively. The Customer Service Representative (CSR) will serve as a liaison between customers and internal teams, ensuring that all order requirements are met and any concerns are resolved promptly. This position is ideal for individuals seeking a long‑term career with a reputable, growth‑oriented company in Johns Creek, GA.

Duties & Responsibilities

• Process customer orders accurately and efficiently using company systems and software.
• Provide ongoing support to distributor partners through professional phone and email communication.
• Ensure compliance with established procedures for customer‑specific order requirements.
• Research and resolve discrepancies or concerns related to orders, maintaining a high level of customer satisfaction.
• Maintain accurate records and documentation for all customer interactions and transactions.
• Collaborate with internal teams to coordinate solutions and deliver a positive customer experience.
• Prioritize multiple tasks while maintaining meticulous attention to detail and accuracy in all activities.
• Demonstrate flexibility and adaptability to changing priorities within a fast‑paced work environment.

Salary & Benefits

• Competitive hourly wage designed to attract experienced professionals in the customer service field.
• Consistent work schedule, Monday through Friday, with no required evening or weekend hours.
• Access to comprehensive training and support tools to promote professional development.
• Long‑term career potential within a stable and growing organization.
• Team‑oriented workplace with a collaborative and supportive environment.

Qualifications & Requirements

• Minimum of 3 years of experience in a customer service role, preferably in a professional or corporate setting.
• Proven ability to handle inbound customer service calls with professionalism and courtesy.
• Demonstrated experience with computer‑based order entry systems and related technology.
• Exceptional attention to detail and superior organizational skills.
• Strong written and verbal communication skills, with a focus on problem‑solving and resolution.
• Ability to multitask efficiently and adapt to evolving priorities and workflow.
• Dependable attendance and punctuality, with a stable work history.
• Self‑motivated, proactive, and eager to learn new processes and systems.
• Professional demeanor and a strong work ethic are essential for success in this role.
• Ability to commute reliably to the Johns Creek, GA office as required for this on‑site position.

Ideal Candidate Snapshot

• Motivated and enthusiastic about delivering outstanding customer service as a Customer Service Representative (CSR).
• Resourceful in researching and resolving customer issues while maintaining a positive attitude.
• Enjoys building constructive relationships with distributor partners and colleagues alike.
• Comfortable working in a structured, team‑based environment with clear performance goals.
• Keen attention to accuracy and detail, ensuring all customer needs are met with precision.
• Thrives when faced with multiple tasks and shifting priorities, showing resilience and adaptability.
• Embraces opportunities for ongoing learning and development in customer service best practices.

Other Relevant Information

• This Customer Service Representative (CSR) role offers an excellent platform for career advancement within a respected organization.
• Comprehensive onboarding and continuous training support are provided to ensure your success.
• Join a company that values diversity, equity, and inclusion, as outlined in our Equal Opportunity Employer (EOE) statement below.

EEO Statement: TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. At TRC, we take pride in fulfilling our opportunity to add value to our client's business as their staffing partner, while working tirelessly to connect thousands of individuals each year with work opportunities where they can meet the needs of their families and have the potential to build their careers.