Inbound CSR & Solutions Specialist

Brochel 23 Llc; Atlanta (GA); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Job summary

Brochel 23 Llc is seeking a Customer Service Representative to join our Atlanta team. You will communicate with customers to identify needs, process requests, elevate complaints, and provide helpful solutions for a positive service experience.

The role requires friendliness, computer savvy, and the ability to stay calm under pressure while meeting individual and team sales quotas and participating in trainings.

Qualifications

• High school diploma or GED required.
• Experience in customer service preferred.
• Proficient with computers and CRM software.
• Excellent phone and verbal communication skills.
• Strong active listening skills.
• Ability to stay calm under pressure.
• Strong organizational and time-management abilities.

Responsibilities

• Receive a high volume of inbound calls.
• Identify the reason for the customer's call, collect relevant information, and provide solutions.
• Refer to premade scripts for a variety of customer service topics.
• Use best practices in customer service techniques to develop rapport and build relationships with customers.
• Document all customer interactions.
• Meet personal and team sales quotas.
• Attend trainings to maintain up-to-date skills and knowledge.

Skills

Verbal communication

Active listening

Time management

Customer service mindset

Calm under pressure

Education

High School Diploma or GED

Tools

CRM software

Computer literacy

Job description

Brochel 23 Llc is seeking a Customer Service Representative to join our Atlanta team. You will communicate with customers to identify needs, process requests, elevate complaints, and provide helpful solutions for a positive service experience.

The role requires friendliness, computer savvy, and the ability to stay calm under pressure while meeting individual and team sales quotas and participating in trainings.