Customer Service

TEKsystems; Frankfort (KY); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

PTO, Vacation or Sick Leave

Job summary

TEKsystems in Frankfort, KY is seeking a Customer Service Representative to support daily operations, review applications and documentation, answer inquiries, and maintain accurate records to ensure a positive customer experience.

You will handle in-person, phone, and email interactions, follow policies, protect confidential information, and work with teammates to meet goals. This is a contract, fully onsite role based in Frankfort.

Qualifications

• Customer service skills across in-person, phone, and email channels.
• Ability to review, verify, and process applications and docs.
• Accurate data entry and record-keeping.

Responsibilities

• Provide outstanding customer service in person, over the phone, and via email.
• Respond to customer questions and resolve issues in a timely and professional manner.
• Review, verify, and process applications, forms, and supporting documentation.
• Enter and maintain accurate data within company systems and databases.
• Interpret and follow established policies, procedures, and guidelines.
• Maintain confidentiality when handling sensitive customer information.
• Collaborate with team members to meet departmental goals and customer needs.
• Assist with administrative and clerical tasks as assigned.
• Maintain a professional demeanor and represent the organization positively.

Skills

Customer service

Data entry

Documentation review

Communication

Job description

We are seeking a professional and customer-focused Customer Service Representative to support daily operations and provide exceptional service to internal and external customers. This individual will be responsible for reviewing applications and documentation, answering customer inquiries, maintaining accurate records, and ensuring a positive customer experience.

Responsibilities

• Provide outstanding customer service in person, over the phone, and via email.
• Respond to customer questions and resolve issues in a timely and professional manner.
• Review, verify, and process applications, forms, and supporting documentation.
• Enter and maintain accurate data within company systems and databases.
• Interpret and follow established policies, procedures, and guidelines.
• Maintain confidentiality when handling sensitive customer information.
• Collaborate with team members to meet departmental goals and customer needs.
• Assist with administrative and clerical tasks as assigned.
• Maintain a professional demeanor and represent the organization positively.

Job Type & Location

This is a Contract position based out of Frankfort, KY.

Pay and Benefits

The pay range for this position is $16.70 - $16.70/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Frankfort, KY.

Application Deadline

This position is anticipated to close on Nov 17, 2026.

Workplace Type

This is a fully onsite position in Frankfort,KY.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.