Client Experience Coordinator - Onsite (Louisville)

Intuit, Inc.; Louisville (TN); On-site; USD 25,000 - 34,000; Full time

Job summary

Franklin Financial is seeking a Client Services Coordinator to support clients and ensure smooth, responsive service from start to finish. The role is onsite in Louisville, TN and full-time.

You will coordinate day-to-day requests, answer questions, and keep service activities running efficiently. You'll maintain accurate client records, assist internal teams, and help drive timely resolutions, balancing responsiveness with attention to detail.

Qualifications

• Strong customer service mindset with professional communication.
• Proven organization skills managing multiple priorities and deadlines.
• Reliable attention to detail when handling information and scheduling.
• Professional interpersonal skills to build rapport with clients and stakeholders.
• Comfort with technology including Microsoft 365, cloud-based CRM/workflow platforms and AI tools.

Responsibilities

• Serve as primary point of contact for client inquiries and route requests to the appropriate team.
• Manage scheduling and day-to-day coordination to ensure timely service delivery and clear communication.
• Maintain accurate client/service records and documentation to support processes.
• Monitor open requests and track progress for timely follow-up and resolution.
• Collaborate with internal teams to identify bottlenecks and improve client workflows.

Skills

Customer service

Organization

Attention to detail

Interpersonal skills

Tech savvy

Microsoft 365

CRM platforms

AI tools for efficiency

Tools

Microsoft 365

CRM platforms

Workflow platforms

Job description

Franklin Financial is seeking a Client Services Coordinator to support clients and ensure smooth, responsive service from start to finish. The role is onsite in Louisville, TN and full-time.

You will coordinate day-to-day requests, answer questions, and keep service activities running efficiently. You'll maintain accurate client records, assist internal teams, and help drive timely resolutions, balancing responsiveness with attention to detail.