Community Concierge & Admin Support for HOAs

Associa; Austin (TX); On-site; USD 25,000 - 29,000; Full time

Job summary

Associa in Austin, TX is seeking an Assistant Community Manager to provide clerical and administrative support to the lead Community Manager(s) and liaise with homeowners, vendors, and board members. The role includes ARB processing, file maintenance, and assisting with website access and communications.

The position requires strong Microsoft Office skills, HOA knowledge, and excellent communication with a focus on timely responses and accuracy.

Qualifications

• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
• Knowledge of communities/property/real estate, and homeowners' associations.
• Knowledge of the role of the association board, the Community Association Manager, and how those roles interface with the requests of homeowners.
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level.
• Knowledge of conflict resolution techniques at a proficient level.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Professional customer service skills.
• Self-motivated, proactive, detail-oriented, and a team player.
• Time management and time-critical prioritization skills.

Responsibilities

• Provide clerical and administrative support for multiple properties and ARB processing.
• Address inquiries and resolve concerns with homeowners, management, and vendors within 24 hours.
• Assist owners with the Association website, access to rules, minutes, and newsletters.
• Maintain, update, and organize property unit files within the portfolio.
• Process mail and other forms; handle paychecks bi-weekly.

Skills

Professional communication

Customer service

Time management

Detail-oriented

Team player

Tools

Microsoft Office

Job description

Associa in Austin, TX is seeking an Assistant Community Manager to provide clerical and administrative support to the lead Community Manager(s) and liaise with homeowners, vendors, and board members. The role includes ARB processing, file maintenance, and assisting with website access and communications.

The position requires strong Microsoft Office skills, HOA knowledge, and excellent communication with a focus on timely responses and accuracy.