HOA Operations & Resident Experience Coordinator

Associa; Houston (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Associa in Houston seeks a proactive Community Association Administrator to manage daily operations under the management agreement and assist the Board and residents. You will coordinate amenities, coordinate vendor contracts, and help deliver five-star service to homeowners.

Join a team dedicated to exceptional customer experiences, effective communication, and efficient administration of facilities and community programs, while upholding governance and compliance. Equal opportunity employer.

Qualifications

• HS Diploma or GED.
• Ability to deliver a 5-star customer service to the Board and residents.
• Ability to advise and direct the Board to make necessary decisions.
• Ability to build rapport with clients.
• Strong analytical and critical thinking skills.
• Excellent written and verbal communication skills.

Responsibilities

• Manage the day-to-day operations in accordance with the management agreement and Community Association policies.
• Read, understand and be knowledgeable with management contract and dedicatory documents for the Community Association; support Community Association Manager in enforcement and administration.
• Assist in the daily operations of the amenities and recreation facilities.
• Guide Board of Directors by providing professional administrative and managerial assistance.
• Meet and greet homeowners/residents that walk into the office.
• Answer incoming phone calls as needed.
• Return emails and voicemails within 24 hours or to the extent possible.
• Assist in administering facility card access and badge ID systems.
• Assist in conducting New Resident Orientations.
• Assist with maintenance of office equipment and overall appearance of the amenities and recreation facilities.
• Oversee and conduct inspections of common areas and building facilities for maintenance.
• Procure proposals and manage vendor contracts.
• Administer reservation schedule and process for Resident’s Community Center and other community amenities.
• Coordinate e-blasts and exercise good communication skills.
• Elevate every day by creating an amazing experience for our customers as well as team members.
• Provide solutions to customers to help them solve their housing needs.
• Special projects and other duties as assigned.

Skills

Customer service

Verbal communication

Written communication

Analytical thinking

Interpersonal skills

Education

High school diploma or GED

Job description

Associa in Houston seeks a proactive Community Association Administrator to manage daily operations under the management agreement and assist the Board and residents. You will coordinate amenities, coordinate vendor contracts, and help deliver five-star service to homeowners.

Join a team dedicated to exceptional customer experiences, effective communication, and efficient administration of facilities and community programs, while upholding governance and compliance. Equal opportunity employer.