Onsite Community Manager — Leadership & Leasing Expert

Asset Living; Salisbury (MD); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Health benefits

401K with employer matching

Paid holidays

Job summary

Asset Living is seeking a Community Manager to oversee all aspects of a housing community on-site, reporting to the Regional Manager. You will supervise staff, manage leasing, maintenance, administration, and risk, ensuring compliance with policies, safety and fair housing guidelines.

You’ll lead financial management, budgeting, and marketing efforts while delivering exceptional resident services and retention programs. On-site leadership is essential.

Qualifications

• High School Diploma or Equivalent; Bachelor’s degree preferred or four year’s experience in the housing industry; or one to two years related experience and/or training; or equivalent combination of education and experience.
• Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred.
• Ability to understand and perform all on-site software functions; basic computer skills required.
• Must have basic knowledge of Fair Housing Laws and OSHA requirements.

Responsibilities

• Personnel Management
• Regular/daily onsite attendance is required
• Use consistent techniques & company directives to screen, hire, train, coach, and develop on-site staff
• Ensure the effectiveness of staff through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks.
• Complete weekly/daily office & maintenance staff schedules and assignments
• Deal effectively and consistently with performance problems; document adequately, communicate with direct supervisor and HR, and terminate appropriately when necessary.
• Promote harmony and quality job performance of staff through support and effective leadership
• Ensure staff compliance and consistency with Company policies and procedures
• Financial Management
• Achieve the highest possible net operating income through the implementation of effective cost control and revenue & leasing improvement; identify trends and recommend strategies and adjustments
• Develop yearly operating budgets/forecasts
• Monitor the timely receipt and reconciliation of deposits, rent collections, and charges to ensure they are submitted on a timely basis.
• Monitor the timely receipt, reconciliation, and coding of all vendor invoices
• Ensure property closeout is completed on time and ownership financial reports are accurate
• Strategic Leasing Management
• Develop yearly marketing plan and utilize marketing strategies & systems
• Ensure staff leasing techniques are effective in obtaining closure, follow‑up procedures met, signing/documentation of leases, and reporting systems are accurate and up to date.
• Deal with resident complaints, concerns, and requests to ensure resident satisfaction
• Develop and implement resident retention programs (i.e., resident functions, special promotions, monthly newsletter, etc.)
• Effectively show, lease, and move in prospective residents
• Administrative & Maintenance Management
• Ensure all administrative & leasing reporting is accurate, complete, and submitted on a timely basis
• Will head emergency team for the property; ensure proper response and handling of all property emergencies with staff, residents, buildings, etc., within company guidelines to minimize liability.
• Manage excellent customer service and monitor service request turnaround and responsiveness of maintenance staff.
• Maintain property appearance and ensure repairs are noted and completed on a timely basis (this requires regular property inspections and tours)
• Plan for and utilize property resources, equipment, and supplies economically (i.e., obtaining bids/pricing from vendors, suppliers, and contractors, dealing with inadequate service, etc.)
• Give direction to and monitor maintenance, construction, and rehabilitation activities to ensure quality and expediency (i.e., “walk” units to ensure make-ready and work orders are completed)

Skills

Leadership

Customer service

Software proficiency

Fair Housing knowledge

Education

High School Diploma or Equivalent

Bachelor’s degree preferred or four years experience

CAM/ARM preferred

Tools

Property management software

Job description

Asset Living is seeking a Community Manager to oversee all aspects of a housing community on-site, reporting to the Regional Manager. You will supervise staff, manage leasing, maintenance, administration, and risk, ensuring compliance with policies, safety and fair housing guidelines.

You’ll lead financial management, budgeting, and marketing efforts while delivering exceptional resident services and retention programs. On-site leadership is essential.