Community Association Manager

Associa; Ocean City (MD); On-site; USD 55,000 - 60,000; Full time

Job summary

Associa is hiring a Community Association Manager for its Lewes, DE corporate office. You will support onsite staff and oversee administrative, maintenance, and capital projects for multiple HOA and condo communities.

The role requires 2+ years in community association management, CMCA/AMS/PCAM or willingness to obtain, strong customer service, and financial acumen. You will travel within portfolios, prepare board materials, and coordinate vendor activities.

Qualifications

• 2+ years of community association experience.
• Ability to read and interpret financial statements and reports.
• Excellent communication and conflict resolution skills.

Responsibilities

• Oversee administrative, maintenance, and capital projects for multiple communities.
• Collaborate with onsite staff and the Board of Directors.
• Prepare board packages and coordinate meetings.
• Review budgets and financial reports including Balance Sheet and Income Statement.
• Solicit RFPs, manage bidding and vendor relationships.
• Ensure HOA codes and regulations are followed.
• Respond to inquiries via phone and email.

Skills

Customer service

Communication

Project management

Financial analysis

Team oriented

Tools

CMCA

AMS

PCAM

Job description

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Legum and Norman is hiring a Community Association Manager for its corporate office in Lewes, DE.

The Community Association Manager provides support to onsite staff and oversees all administrative, maintenance, and capital projects for multiple HOA and condominium communities assigned to the portfolio.

Work hours

Monday - Thursday, 8:30am - 5pm.

Friday, 8:30am - 4pm.

Occasional evenings and Saturdays due to board meetings.

Daily responsibilities

• Travel to multiple HOA and condominium communities in the assigned portfolio.
• Meet and collaborate with onsite staff and members of the Board of Directors.
• Implement Board policy and directives within the scope of the management agreement. Works with the board on strategic initiatives, policy governance and association projects.
• Walk and inspect property, ensure property is well maintained and HOA Code, Compliance, Rules & Regulations are adhered.
• Issues violation letters to homeowners and follow-up to ensure remedied.
• Meet and greet homeowners, residents, members of the Board of Directors, maintenance vendors and contractors.
• Research and respond to inquiries in-person, by phone, and email.
• Data enter and update information in the database; record and track documents and information.
• Create and manage budgets; review financial reports, interpret Balance Sheet, Income Statement, Operating Expenses, and Reserve Studies.
• Submit RFPs, manage the bidding and vendor selection process, develop vendor relationships, and mange capital projects.
• Prioritize maintenance requests and work orders; schedule and coordinate maintenance vendors and contractors for work to be done onsite.
• Prepare board packages. Coordinate and schedule monthly and annual board meetings.
• Create and send out weekly mass communications by mail and email to homeowners notifying them of maintenance onsite, HOA guidelines, and community events.
• Assist homeowners in completing architectural review forms and follow-up with homeowners on the Board’s decision.
• Hire, train, and develop staff.
• Other projects as assigned.

Annual salary: $55-$60K

Requirements

• 2+ years of community association experience.
• Knowledge of the Association Board of Directors, the General Manager, and how those roles interface with the requests of homeowners.
• CMCA, AMS, and PCAM, or willingness to obtain, company paid.
• Customer service driven and team oriented.
• Financial acumen, ability to read and interpret financials, Balance Sheet, Income Statement, Operating Expenses, Reserves, Delinquency Reports, Variance Analysis.
• Effective project management skills; ability to prioritize and manage multiple projects in various stages of completion and communicate with all parties involved.
• Excellent communication skills (written and spoken) and conflict resolution techniques.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.