Onsite Community Manager

associacareers; Woodbridge (VA); On-site; USD 70,000 - 75,000; Full time

Job summary

associacareers seeks an Onsite Community Manager to oversee administration, maintenance, and projects for a HOA community. You will liaise with homeowners, the board, committees, management staff, and vendors, ensuring policy compliance and project delivery.

Key duties include budgeting, financial reporting, vendor management, and coordinating board meetings. Excellent communication and strong financial skills are essential for success in this role.

Qualifications

• 2+ years of community association experience is required.
• Well-versed in condominium association management and governance.
• Knowledge of Board of Directors, General Manager, and homeowner requests.
• Strong financial acumen including reading balance sheets and reserves.
• Effective project management and excellent written/spoken communication.

Responsibilities

• Implement board policy and directives within the management agreement.
• Walk the property, ensure maintenance and compliance with HOA rules.
• Issue violation letters and follow up on remedying them.
• Meet homeowners, board members, vendors, and contractors on site.
• Respond to inquiries by in-person, phone, and email.
• Enter data, update records, and manage documents.
• Create and manage budgets; review financial reports and reserves.
• Submit RFPs, manage vendor selection, and build vendor relationships.
• Prioritize maintenance requests and coordinate on-site work.
• Prepare board packages and schedule monthly/annual meetings.
• Distribute weekly communications to homeowners about maintenance and events.
• Assist homeowners with architectural review forms and follow-ups.

Skills

Community association management

Budgeting

Vendor management

Financial analysis

Communication

Project management

Customer service

Job description

The Onsite Community Manager manages all administrative, maintenance, and projects to ensure the betterment of the community. The Onsite Community Manager is the liaison among the homeowners, members of the Board of Directors, Committee Members, the association management staff, and maintenance vendors and contractors.

Daily responsibilities:

• Implement Board policy and directives within the scope of the management agreement. Works with the board on strategic initiatives, policy governance and association projects.
• Walk and inspect property, ensure property is well maintained and HOA Code, Compliance, Rules & Regulations are adhered.
• Issues violation letters to homeowners and follow-up to ensure remedied.
• Meet and greet homeowners, residents, members of the Board of Directors, maintenance vendors and contractors.
• Research and respond to inquires in-person, by phone, and email.
• Data enter and update information in the database; record and track documents and information.
• Create and manage budgets; review financial reports, interpret Balance Sheet, Income Statement, Operating Expenses, and reserves.
• Submit RFPs, manage the bidding and vendor selection process, develop vendor relationships, and mange capital projects.
• Prioritize maintenance requests and work orders; schedule and coordinate maintenance vendors and contractors for work to be done onsite.
• Prepare board packages. Coordinate and schedule monthly and annual board meetings.
• Create and send out weekly mass communications by mail and email to homeowners notifying them of maintenance onsite, HOA guidelines, and community events.
• Assist homeowners in completing architectural review forms and follow-up with homeowners on the Board’s decision.
• Other projects as assigned.

Salary range: $70K-$75K a year.

• 2+ years of community association experience.
• Well-versed in condominium association management.
• Knowledge of the Association Board of Directors, the General Manager, and how those roles interface with the requests of homeowners.
• CMCA, AMS, PCAM preferred.
• Customer service driven and team oriented with a consultative approach when assisting others.
• Confident in experience and collaborative spirit.
• Strong financial acumen, ability to read and interpret financials, Balance Sheet, Income Statement, Operating Expenses, Reserves, Delinquency Reports, Variance Analysis.
• Effective project management skills; ability to prioritize and manage multiple projects in various stages of completion and communicate with all parties involved.
• Excellent communication skills (written and spoken) and conflict resolution techniques.