Community Association Manager

Associa; Glen Allen (VA); Hybrid; USD 50,000 - 70,000; Full time

Job summary

Associa is seeking an experienced community association manager for their Glen Allen, Virginia office. This role involves managing communications, maintenance requests, and financial oversight while working onsite for the first six months before transitioning to a hybrid model.

The ideal candidate will have over 3 years of experience in community associations or similar industries, strong customer service skills, and the ability to manage multiple projects effectively.

Qualifications

• 3+ years of experience with community associations or in multifamily, leasing, and vacation rental industries.
• Understanding the relationship among the Board of Directors, homeowners, and management company.
• Willingness to obtain the CMCA within the first year, company paid.
• Excellent communication skills, both written and oral.

Responsibilities

• Manage emails and phone calls; research and respond to inquiries.
• Coordinate maintenance requests and work orders; schedule maintenance vendors.
• Prepare board packages and schedule monthly and annual board meetings.
• Create and manage budgets; review financial reports.

Skills

Customer service

Project management

Communication

Conflict resolution

Job description

Job Description

• Onsite role for the first six months, then hybrid.
• Manage emails and phone calls. Research and respond to inquiries. Problem solve.
• Data entry and update information in the database; record and track documents and information.
• Prioritize maintenance requests and work orders; schedule and coordinate maintenance vendors and contractors for work to be done onsite.
• Source vendors, submit RFPs, offer recommendations to the board.
• Manage the vendor bidding and selection process; develop vendor relationships, and manage capital projects.
• Prepare board packages. Coordinate and schedule monthly and annual board meetings for each community.
• Create and manage budgets; review financial reports, interpret Balance Sheet, Income Statement, Operating Expenses, and reserves.
• Create and send out weekly mass communications by mail and email to homeowners notifying them of maintenance updates, HOA guidelines, community events, and monthly meetings.
• Assist homeowners in completing architectural review forms and follow-up with homeowners on the Board’s decision.
• Issue violation letters to homeowners and follow-up to ensure correction.
• Conduct site inspections and walk-throughs.
• Implement Board policy and directives within the scope of the management agreement. Work with the board on strategic initiatives, policy governance and association projects.
• Track state statutes and legalities. Read, interpret, and understand governing documents.
• Other projects as assigned.

Requirements

• 3+ years of experience working with community associations or in the multifamily, leasing, and vacation rental industries.
• Understanding of the relationship among the Board of Directors, homeowners, and management company.
• Willingness to obtain the CMCA within the first year of employment, company paid.
• Customer service driven and team oriented. Consultative approach when assisting others.
• Understanding of financial documents.
• Effective project management skills; ability to prioritize and manage multiple projects in various stages of completion and communicate with all parties involved.
• Excellent communication skills (written and oral) and conflict resolution techniques.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.