Onsite Community & Customer Experience Associate

Regus; San Jose (CA); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Paid time off

Company holidays

401K Program

Health care

Bonus program

On-site work environment

Job summary

IWG is seeking a Community Associate for our San Jose center. This on-site role supports customers across industries, handles daily center operations, admin tasks, and events to grow the center community.

You’ll greet customers, answer inquiries, help with setup, manage tickets and invoices, and assist with space bookings. The role rewards strong communication, multitasking, and teamwork in a fast-paced environment.

Qualifications

• 1+ years of customer service experience preferred.
• Ability to build professional relationships and empathize with customers.
• Proficient with MS Office and basic IT equipment.
• Legally eligible to work in the United States and at least 18 years old.

Responsibilities

• Welcome and assist customers arriving at the center.
• Manage inquiries, tickets and billing to ensure accurate invoicing.
• Assist with room setups, projector setups and enjoying coffee/amenities for customers.
• Support event planning and communications to grow the center community.

Skills

Customer service

MS Office

Strong communicator

Problem solving

Tools

MS Office

Job description

IWG is seeking a Community Associate for our San Jose center. This on-site role supports customers across industries, handles daily center operations, admin tasks, and events to grow the center community.

You’ll greet customers, answer inquiries, help with setup, manage tickets and invoices, and assist with space bookings. The role rewards strong communication, multitasking, and teamwork in a fast-paced environment.