Onsite Community Concierge

Iwg Plc; Santa Ana (CA); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Work life balance

Paid time off

11 company holidays

401K with company match

Health care for full-time employees

Quarterly bonus plan

Job summary

IWG in Santa Ana, CA is seeking a Community Associate to manage daily customer interactions and center operations. You will ensure smooth service delivery, assist customers with requests, and help set up meeting spaces and equipment.

The role focuses on multitasking, ownership of issues, and strong MS Office skills, with a friendly, proactive approach to customer service and community building.

Qualifications

• 1+ years of customer service experience
• Strong communication and relationship-building
• Ownership mindset to solve problems
• Positive, enthusiastic, and adaptable to change
• Proficient with MS Office and basic IT equipment

Responsibilities

• Assist customers with inquiries and issues as they arrive.
• Set up equipment, Wi‑Fi codes, and projectors for meetings.
• Manage center services and ensure accurate invoicing.
• Plan and promote networking events for customers.
• Tidy up center and guide customers to amenities at close of day.

Skills

Customer service

Communication

Multitasking

Problem solving

Adaptability

Tools

MS Office

Job description

IWG in Santa Ana, CA is seeking a Community Associate to manage daily customer interactions and center operations. You will ensure smooth service delivery, assist customers with requests, and help set up meeting spaces and equipment.

The role focuses on multitasking, ownership of issues, and strong MS Office skills, with a friendly, proactive approach to customer service and community building.