Onsite Community Associate - Member Experience

Regus Management Group, LLC; Boulder (CO); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Work life balance

Paid time off (PTO)

11 Company Holidays per year

401K with company match

Health care for full-time team members

Quarterly bonus + hourly rate $21.25

Training and development opportunities

Business casual attire

Job summary

IWG is seeking a Community Associate for an on-site role in Boulder to support customers and manage a center community. You will handle administrative tasks, assist with inquiries, and ensure services are properly charged and invoiced.

The position emphasizes customer service, relationship building, and proactive problem-solving in a fast-paced environment, with an emphasis on teamwork and community event planning.

Qualifications

• Manage multiple tasks while delivering excellent customer service.
• Strong communication and relationship-building skills.
• Empathetic and customer-focused.
• Able to adapt to fast-changing situations.
• Proficient with MS Office and basic IT equipment.

Responsibilities

• Assist customers with requests such as Wi-Fi codes, directions, and package inquiries.
• Help set up projectors and connect devices for meetings.
• Charge services and ensure invoices are accurate.
• Organize networking activities and support center events.
• Maintain center cleanliness and readiness at opening.

Skills

Customer service

Communication

Relationship building

Empathy

Ownership of problems

Adaptability

MS Office

Tools

MS Office

Job description

IWG is seeking a Community Associate for an on-site role in Boulder to support customers and manage a center community. You will handle administrative tasks, assist with inquiries, and ensure services are properly charged and invoiced.

The position emphasizes customer service, relationship building, and proactive problem-solving in a fast-paced environment, with an emphasis on teamwork and community event planning.