Onsite Commercial HVAC Service Coordinator

BGIS; Hudson (FL); On-site; USD 54,443,000 - 57,308,000; Full time

Benefits offered by this job

Cellphone & tablet

Boot voucher

Comprehensive benefits

Corporate discounts

Career development

Relocation potential

Job summary

BGIS Integrated Technical Services (ITS) in Hudson, FL is seeking a Commercial Customer Service Representative to join our on-site team. You will be the first point of contact for commercial HVAC customers, coordinating service requests, dispatching work orders, and scheduling technicians to ensure timely, professional support.

The ideal candidate has at least one year of customer service experience, excellent communication, and proficiency with MS Office.

Qualifications

• High school diploma or GED required.
• Minimum one year of customer service or dispatching experience.
• Proficiency with MS Office and strong communication skills.

Responsibilities

• Answer incoming calls, emails, and service requests.
• Provide professional, responsive support to commercial customers.
• Coordinate scheduling and dispatch of technicians.
• Create and update work orders in internal systems.
• Maintain accurate customer accounts and documentation.
• Escalate issues to leadership when needed.
• Identify opportunities to improve service processes.

Skills

Customer relationship management

Phone and email communication

Scheduling and dispatching

Work order management

Problem solving

Data entry accuracy

Time management

Multitasking

Team collaboration

Professional communication

Customer issue resolution

Education

High school diploma or GED

Tools

Microsoft Office

Outlook

Word

Excel

Job description

BGIS Integrated Technical Services (ITS) in Hudson, FL is seeking a Commercial Customer Service Representative to join our on-site team. You will be the first point of contact for commercial HVAC customers, coordinating service requests, dispatching work orders, and scheduling technicians to ensure timely, professional support.

The ideal candidate has at least one year of customer service experience, excellent communication, and proficiency with MS Office.