Account Coordinator: Client Success & Operations

VetJobs; Hudson (FL); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Phone

Tablet

Boot voucher

Health benefits

Life insurance

Disability benefits

ADP discounts

Training & certs

Relocation opportunities

Job summary

BGIS Integrated Technical Services (BGIS ITS) in Hudson, FL is seeking an Account Coordinator to manage daily customer communications, coordinate projects, and support service delivery across commercial install and service lines. You will act as a liaison between clients and internal teams to maintain strong relationships and meet account goals.

You will track work orders, schedule meetings, prepare reports, and monitor key performance indicators to ensure timely, high-quality results.

Qualifications

• Minimum of one year of job-related experience supporting customer quality work.
• Communications proficiency (verbal and written) including proper grammar, spelling and punctuation.
• Strong customer service orientation and demonstrated customer service skills.
• Ability to learn new processes, tools, and other relevant information quickly and apply learning to the job.
• Able to work in a fast-paced, multi-client environment with varying client processes.
• Proficiency in computer applications including Microsoft Office.

Responsibilities

• Interact daily with clients via phone, email, and meetings to address inquiries and manage expectations.
• Contribute to timely delivery of services meeting or exceeding client expectations.
• Coordinate planning, track progress, and ensure timely completion of deliverables.
• Partner with internal teams to answer client questions in a timely and quality manner.
• Follow standard procedures for customer issue handling and elevate when needed.
• Maintain confidential client account information and other sensitive data.
• Support completion of other key initiatives as assigned.

Skills

Customer service

Communication skills

Organizational skills

Documentation skills

Problem solving

Attention to detail

Microsoft Office

Education

High School/GED

Tools

MS Office

Job description

BGIS Integrated Technical Services (BGIS ITS) in Hudson, FL is seeking an Account Coordinator to manage daily customer communications, coordinate projects, and support service delivery across commercial install and service lines. You will act as a liaison between clients and internal teams to maintain strong relationships and meet account goals.

You will track work orders, schedule meetings, prepare reports, and monitor key performance indicators to ensure timely, high-quality results.