On-Call HVAC Service & Dispatch Coordinator

EMCOR Group, Inc.; Town of Florida, Northern (NY, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Hill York in Florida seeks a Customer Service Representative to serve as the primary liaison between customers and service technicians, coordinating service calls and ensuring timely, high-quality support. You will maintain databases, verify invoices, and collaborate with sales and dispatch teams in a busy, on-site service environment.

The role demands strong communication, critical thinking, and the ability to juggle multiple tasks, including after-hours on-call duties and continuous

Qualifications

• Excellent communication, negotiation, and interpersonal skills.
• Critical thinking and problem-solving abilities in a fast-paced environment.
• Teamwork and collaboration with cross-functional teams.
• Strong customer-service orientation and attention to detail.
• Experience with MS Excel for tracking and reporting.
• HVAC knowledge is a plus.

Responsibilities

• Serve as the primary contact for customers, technicians, sales representatives, and service managers, maintaining strong professional relationships and delivering exceptional customer service.
• Provide responsive and personalized service to a diverse customer base, ensuring a high standard of care and professionalism.
• Accurately schedule and dispatch technicians for service calls, maintenance, and critical environments, ensuring they receive all necessary job information and documentation.
• Manage high call and email volume with a positive demeanor and provide follow-up for every customer visit.
• Cultivate and maintain robust business relationships with current and potential customers, delivering top-notch customer service.
• Apply critical thinking to assess customer needs, troubleshoot issues, resolve escalations professionally, and deliver effective solutions, collaborating with supervisors as needed.

Skills

Communication

Critical thinking

Teamwork

Interpersonal skills

Problem solving

Education

High school diploma

Two years experience

Tools

Excel basics

Job description

Hill York in Florida seeks a Customer Service Representative to serve as the primary liaison between customers and service technicians, coordinating service calls and ensuring timely, high-quality support. You will maintain databases, verify invoices, and collaborate with sales and dispatch teams in a busy, on-site service environment.

The role demands strong communication, critical thinking, and the ability to juggle multiple tasks, including after-hours on-call duties and continuous