Onsite Collections Representative - Augusta, GA

TSI - Transworld Systems Inc.; Augusta (GA); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Paid training

Team-oriented environment

Growth opportunities

Bonus potential

Medical, dental, vision; 401k with 6%+

Job summary

TSI - Transworld Systems Inc. in Augusta, GA is seeking an Onsite Collections Representative for a full-time role in the student loan servicing department.

The position offers an onsite work environment with an initial 2-week training and nesting period, followed by a 4-week nesting period, Monday through Friday schedules, and a strong emphasis on customer service. The pay starts at $16+ per hour based on collections experience, with a comprehensive benefits package and growth opportunities.

Qualifications

• High School diploma or equivalent required.
• FDCPA knowledge not required but preferred.
• Professional phone etiquette and solid negotiating skills are essential.
• Strong customer service aptitude and positive attitude are important.
• Ability to problem solve and multitask while handling confidential information.
• Excellent communication skills and the ability to exchange accurate information over the phone.

Responsibilities

• Call consumers to secure payments on past due student loan accounts.
• Ensure all work complies with company policies and applicable laws and regulations.

Skills

Customer service

Phone etiquette

Negotiation skills

Problem solving

Confidentiality

Multitasking

Education

High School diploma or equivalent

Job description

Overview

This is a fulltime position in our student loan servicing department. Looking for candidates with great customer service skills that would like to work in an office environment.

Work Location: This is an onsite position at our Augusta, GA office

Overview

This is a fulltime position in our student loan servicing department. Looking for candidates with great customer service skills that would like to work in an office environment.

Work Location: This is an onsite position at our Augusta, GA office

Compensation: $16+ based on collections experience

Training Schedule: 2 Weeks Training/4 Weeks Nesting Monday-Friday 8am-5pm

Production Schedule: Monday - Friday 4 days 8am-5pm and 1 day 10am-7pm

Build Your Future! Come join our thriving team as a Onsite Collections Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

Why should you consider TSI?

• Paid training
• Team-oriented work environment
• Growth opportunity
• Generous bonus opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

Responsibilities

• Call consumers to secure payments on past due student loan accounts. Each call is unique…you’ll never get bored!
• Our Collections Representatives also need to ensure that all work is performed in compliance with company policies as well as local, state and federal collections laws and regulations. Detail-oriented people are a great fit!

Qualifications

• High School diploma or equivalent
• Access to high-speed Internet required.
• FDCPA knowledge preferred.
• Professional phone etiquette and solid negotiating skills.
• Positive attitude and strong customer service aptitude.
• Ability to problem solve and multitask.
• Willingness to maintain confidentiality.
• Ability to remain in a stationary position 95% of the time. We need you doing what you do best, reaching out to our consumers!
• Ability to exchange accurate information effectively over the phone.

Work Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. You are acknowledging that you can perform the essential functions with or without a reasonable accommodation. The noise level in the work environment is usually moderate. The work environment is primarily indoors. The position requires little to no travel.

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced or delegated by management to meet the business needs of the company.

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.