Onsite Student Loan Collections Specialist

TSI - Transworld Systems Inc.; Aiken (SC); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Paid training

Team environment

Growth opportunities

Bonus program

Benefits package

401k with employer matching

Paid time off

Paid holidays

Job summary

TSI - Transworld Systems Inc. in Augusta, GA is seeking a focused Collections Representative for our student loan servicing department.

This fulltime role emphasizes strong customer service while calling consumers to secure past-due payments and maintain compliance with policies and applicable laws. The position is onsite, starts at $16+ per hour based on experience, with two weeks of training followed by a nesting period.

Qualifications

• High School diploma or equivalent.
• Access to high-speed Internet required.
• FDCPA knowledge preferred.
• Professional phone etiquette and solid negotiating skills.
• Positive attitude and strong customer service aptitude.
• Ability to problem solve and multitask.
• Willingness to maintain confidentiality.
• Ability to remain in a stationary position 95% of the time.
• Ability to exchange accurate information effectively over the phone.

Responsibilities

• Call consumers to secure payments on past due student loan accounts.
• Ensure work is performed in compliance with company policies and relevant laws and regulations.

Skills

Call center etiquette

Negotiation skills

Communication

Problem solving

Confidentiality

Multitasking

Phone technique

Customer service

Education

High School diploma or equivalent

Job description

TSI - Transworld Systems Inc. in Augusta, GA is seeking a focused Collections Representative for our student loan servicing department.

This fulltime role emphasizes strong customer service while calling consumers to secure past-due payments and maintain compliance with policies and applicable laws. The position is onsite, starts at $16+ per hour based on experience, with two weeks of training followed by a nesting period.