Onsite Clinic Assistant - Primary Care & Admin Support

Partner's Healthcare; Peabody (MA); On-site; USD 24,000 - 34,000; Full time

Job summary

Mass General Brigham in Peabody, MA seeks a full-time Clinic/Practice Assistant to support busy primary care operations onsite. This 40-hour role handles patient check-in/out, scheduling, and basic clinical support.

Ideal candidates have healthcare admin experience, Epic experience, and CMAA preferred; high school diploma required. Work hours typically 7:30 AM to 5:30 PM, with shifts varied by team needs.

Qualifications

• High School Diploma or Equivalent required.
• CMAA certification preferred.
• 2–3 years office experience required.

Responsibilities

• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders and print appointment schedules.
• Process patient billing forms and scan documents to patient medical records/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handle messages related to prior authorizations, provider questions, prescription refills, and test results.
• Acts as Super User for scheduling, registration, and billing systems.
• Provide training to others in these areas.
• May perform more complex or specialized functions at advanced competency.

Skills

Administrative support

Customer service

Scheduling

Clerical tasks

Education

High School Diploma or Equivalent

Tools

Epic

Job description

Mass General Brigham in Peabody, MA seeks a full-time Clinic/Practice Assistant to support busy primary care operations onsite. This 40-hour role handles patient check-in/out, scheduling, and basic clinical support.

Ideal candidates have healthcare admin experience, Epic experience, and CMAA preferred; high school diploma required. Work hours typically 7:30 AM to 5:30 PM, with shifts varied by team needs.