Onsite Clinic Assistant — Internal Medicine

Mass General Brigham; Medford (MA); On-site; USD 25,000 - 32,000; Full time

Job summary

Mass General Brigham in Medford, MA, is seeking a full-time Clinic/Practice Assistant to support administrative and clinical functions in a busy outpatient internal medicine setting.

You will schedule, check in/out patients, greet visitors, answer phones, file records, scan documents, and assist with patient flow. A high school diploma or equivalent is required; healthcare office experience is preferred; this onsite day-shift role offers a collaborative team environment.

Qualifications

• We are looking for well-rounded customer service professionals who can multi-task, prioritize, and thrive in a high-volume outpatient setting!
• When hiring, we look for candidates who possess not only the relevant skills and competencies, but also positive attitudes, empathy, and genuine passion for this work.
• High school diploma or equivalent required.

Responsibilities

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders, and print appointment schedules.
• Process patient billing forms and scan documents to patient medical record/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handles, screens and/or takes messages related to prior authorizations, referrals, and verify registrations for accuracy.
• May monitor patients in waiting room and responds to any needs for information.
• Assists in patient flow processes.

Skills

Customer service

Multitasking

Communication

Prioritization

Education

High School Diploma or Equivalent

Job description

Mass General Brigham in Medford, MA, is seeking a full-time Clinic/Practice Assistant to support administrative and clinical functions in a busy outpatient internal medicine setting.

You will schedule, check in/out patients, greet visitors, answer phones, file records, scan documents, and assist with patient flow. A high school diploma or equivalent is required; healthcare office experience is preferred; this onsite day-shift role offers a collaborative team environment.