Specialist Client Tech Administration

att; Orlando (FL); On-site; USD 52,000 - 72,000; Full time

Job summary

AT&T in Orlando is seeking an experienced technology support professional to maintain and optimize our technology environments across retail locations, executive offices, and field environments. This role requires a minimum of five days per week on site and involves incident management and Tier 2/3 support for desktop, network, telephony, voice, and related systems.

You will deploy updates, configure hardware, respond to incidents, and coordinate with internal teams and vendors to ensure

Qualifications

• 1+ years of experience managing setup, configuration, and deployment of new technology solutions.
• Experience providing technical support and incident management in a business environment and in the field.
• Knowledge of desktop computing technologies, hardware, software applications, operating systems.
• Experience in networking, wireless connectivity, telephony, voice, video, and related technology environments.
• Ability to provide Tier 2 and Tier 3 support while managing multiple priorities.
• Strong analytical and problem-solving skills with effective communication.

Responsibilities

• Support day-to-day operations, performance, and availability of technology environments across locations.
• Monitor, troubleshoot, and optimize technology solutions for reliability.
• Deploy new technology solutions, updates, and hardware installations.
• Design, test, and validate modifications to desktops, OS, networks.
• Respond to incidents, perform advanced troubleshooting, provide Tier 2/3 support.
• Investigate root causes and implement corrective actions.
• Provide direct technical support for end-user technologies and infrastructure.
• Coordinate with clients and vendors to deliver solutions.
• Serve as primary tech contact for assigned users and groups.
• Escalation management with internal teams and third-party vendors.
• Support AT&T-sponsored events with technology planning and support.
• Document findings, solutions, and activities.
• Exercise independent judgment in responsibilities when procedures are unavailable.
• Contribute to tech improvement initiatives and small projects.

Skills

Technical troubleshooting

Field support

Desktop & network config

Telephony & voice tech

Incident management

Strong communication

Job description

This position requires office and field presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

AT&T will not hire any applicants for this position who require employer sponsorship now or in the future.

Join AT&T and reimagine the communications and technologies that connect the world. The Technology Services organization is responsible for advancing information technology performance and delivering solutions with a focus on maximizing ROI, increasing efficiency, and enhancing the experience of end users. Guided by experienced leaders, Corporate Systems seamlessly integrate with advanced Technology and Operations to drive our enterprise forward. Our Systems Reliability and Software Delivery teams are unwavering in their commitment to excellence, ensuring every solution is robust and efficient. When you step into a career with AT&T, you won't just imagine the future, you'll create it.

What We Do

Our team is responsible for delivering reliable, secure, and seamless technology operations that enable employees, executives, retail locations, and business functions across AT&T to perform at their best. We support a wide range of workplace technologies and infrastructure, ensuring that critical systems remain available, optimized, and aligned with business needs. By managing end-user technology environments, network connectivity, communication platforms, specialty devices, and infrastructure services, we help drive operational excellence while providing exceptional support experiences. Our team serves as a trusted technology partner, collaborating with internal stakeholders and external vendors to deliver effective solutions and maintain a high standard of service across geographically dispersed locations.

What You’ll Do

• Support the day-to-day operations, performance, and availability of technology environments across retail stores, executive offices, mobile work environments, and other AT&T locations.
• Monitor, maintain, troubleshoot, and optimize technology solutions to ensure reliable and efficient service delivery.
• Implement, configure, and deploy new technology solutions, software updates, hardware installations, and infrastructure enhancements.
• Design, test, and validate modifications to desktop systems, operating systems, applications, voice solutions, video technologies, and network environments.
• Respond to incidents and service disruptions, performing advanced troubleshooting and providing Tier 2 and Tier 3 technical support.
• Investigate root causes of technical issues and implement corrective actions to minimize future disruptions.
• Provide direct technical support for a broad range of infrastructure and end-user technologies, including desktop computing, telephony, networking, wireless services, point-of-sale systems, specialty devices, and related hardware and software.
• Partner with clients to understand technology requirements and deliver solutions that support business objectives and operational needs.
• Serve as a primary technology contact for assigned users and business groups, ensuring issues are communicated, tracked, and resolved effectively.
• Coordinate with internal support organizations and third-party vendors to manage escalations, drive resolution of complex issues, and maintain service quality.
• Support AT&T-sponsored events by providing technology planning, deployment, and operational support when required.
• Research, diagnose, and resolve technical issues while documenting findings, solutions, and support activities.
• Exercise independent judgment in managing assigned responsibilities and determining appropriate actions when established procedures are not available.
• Contribute to technology improvement initiatives and smaller-scale projects designed to enhance reliability, efficiency, and user experience.

What You'll Need

• 1+ years of experience managing the setup, configuration, and deployment of new technology solutions, designing, configuring, and testing updates and modifications to desktop, network, telephony, voice, video, applications, and operating systems
• Demonstrated experience providing technical support, incident management, troubleshooting, and issue resolution in a business environment and in the field
• Demonstrated knowledge of desktop computing technologies, hardware, software applications, operating systems, and end-user support practices.
• Demonstrated experience in networking, wireless connectivity, telephony, voice, video, and related technology environments.
• Experience with system implementation, configuration, testing, deployment, and ongoing maintenance activities.
• Ability to provide Tier 2 and Tier 3 technical support while managing multiple priorities in a dynamic environment.
• Strong analytical and problem-solving skills with the ability to diagnose and resolve technical issues efficiently.
• Effective verbal and written communication skills with the ab