Field IT Administrator – Retail & End-User Tech

AT&T; Orlando (FL); On-site; USD 64,000 - 96,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) plan

Paid Time Off

Job summary

AT&T in Orlando is seeking a Specialist Client Tech Administrator to support technology operations across retail locations and executive offices. This field role combines on-site presence with hands-on desktop, network, telephony, and POS support to ensure reliable service.

You will deploy updates, troubleshoot incidents, and work with vendors and internal teams to resolve complex issues, while maintaining a strong customer-focused approach and adherence to security and operational standards.

Qualifications

• 1+ years of experience configuring and deploying technology solutions in field or office settings.
• Experience providing technical support, incident management, and troubleshooting in a business environment.

Responsibilities

• Support field and retail location technology environments daily.
• Monitor, troubleshoot, and optimize technology solutions for reliability.
• Deploy new hardware and software updates across sites.
• Handle Tier 2 and 3 escalations with effective communication.
• Coordinate with vendors and internal teams on incidents and improvements.

Skills

Field support

End-user support

Troubleshooting

Networking basics

Education

Bachelor's degree in Computer Science

Tools

POS systems

Telephony systems

Networking equipment

Job description

AT&T in Orlando is seeking a Specialist Client Tech Administrator to support technology operations across retail locations and executive offices. This field role combines on-site presence with hands-on desktop, network, telephony, and POS support to ensure reliable service.

You will deploy updates, troubleshoot incidents, and work with vendors and internal teams to resolve complex issues, while maintaining a strong customer-focused approach and adherence to security and operational standards.