Contract Field Technician: On-Site IT Hardware & Support

Evolving Solution Services; Orlando (FL); On-site; USD 41,000 - 44,000; Full time

Job summary

Form 10 Group is seeking a Contract Field Technician in Orlando, FL for a hybrid, 1099 contractor role. You will install, repair, and maintain hardware, provide server and software support, and document services while managing SLAs across client sites.

The position requires 3–5 years of technical experience, certifications are desirable, and travel is required with expenses covered. Strong communication and inventory skills are essential for success.

Qualifications

• Experience using and supporting Android mobile devices.
• Familiarity with enterprise applications such as Microsoft Office, ServiceNow, and SharePoint.
• Advanced diagnostic and repair skills for various types of computers and other electronic equipment.
• Understanding of service level agreements and ability to manage all service aspects of customer issues in a timely and effective manner.
• Experience with documenting all levels of service activities and ability to maintain detailed and accurate records.
• Skilled at managing inventory effectively and accurately, including experience in assisting in warehouse operations, device preparation, bench repair, and warranty management.
• Strong verbal and written communication skills with the ability to simplify complex technical terminology to provide excellent customer service and ensure customer satisfaction.
• Ability to execute work deliverables independently as well as collaborating with team members as needed while managing SLAs.
• High school diploma preferred.
• US Citizenship required by our client; no dual citizenship permitted.
• Three to five years of relevant technical experience required.
• Formal technical training or education in System Administration, Networking, or Microsoft Systems preferred.

Responsibilities

• Responsible for new hardware equipment installations.
• Provides equipment triage, maintenance, and repair for a variety of hardware products.
• Tracks inventory and records assets per company procedure.
• Provides system upgrades and replacements as needed.
• Managing multiple service tickets, promptly and thoroughly documenting the service provided and all steps taken to resolve tickets in the ticket management system.
• Provides timely updates to customer concerns and issues, encourages open lines of communication with all stakeholders.
• Assist or lead warehouse and depot operations.
• Tracking, maintaining and as appropriate disposing or recycling equipment and spare parts
• Leads hardware and software training and development.
• Other duties as assigned or requested.

Skills

Android devices

Diagnostics & repair

Documentation

Inventory management

Communication

SLA management

Independent work

Team collaboration

Education

High school diploma

Technical training in System Admin/Networking/Microsoft Systems

Tools

Microsoft Office

ServiceNow

SharePoint

Job description

Form 10 Group is seeking a Contract Field Technician in Orlando, FL for a hybrid, 1099 contractor role. You will install, repair, and maintain hardware, provide server and software support, and document services while managing SLAs across client sites.

The position requires 3–5 years of technical experience, certifications are desirable, and travel is required with expenses covered. Strong communication and inventory skills are essential for success.