Onsite Client Success Manager

Canon Solutions America; Deberry Heights (TN); On-site; USD 50,000 - 69,000; Full time

Job summary

Canon U.S.A., Inc. seeks an on-site leader responsible for managing a customer account, ensuring compliance with standards, and developing the site services team. You will oversee production workflow, scheduling, and resource utilization to hit financial goals.

The role requires 5+ years of management, strong customer service, and the ability to obtain necessary clearances. A bachelor’s degree is preferred, with potential travel up to 15% for multi-site coverage.

Qualifications

• 5 years of related experience and management of two or more regular full-time employees.
• Bachelor's degree in a relevant field preferred.
• Associates degree or equivalent required.
• Strong customer service and communication skills are required.
• Willingness to obtain security or other clearances as required by customers.

Responsibilities

• Monitors and ensures compliance with workflow processes and procedures.
• Manages job scheduling to meet deadlines for production and fulfillment.
• Supervises efficient use of equipment, materials and labor.
• Trains, motivates, develops, and manages site personnel; conducts performance reviews.
• Develops and manages relationships with site administrators; resolves complaints.
• Maintains profitability and controls inventory and assets.

Skills

Customer service

Communication

Education

Bachelor's degree in a relevant field

Associates degree or equivalent

Job description

Canon U.S.A., Inc. seeks an on-site leader responsible for managing a customer account, ensuring compliance with standards, and developing the site services team. You will oversee production workflow, scheduling, and resource utilization to hit financial goals.

The role requires 5+ years of management, strong customer service, and the ability to obtain necessary clearances. A bachelor’s degree is preferred, with potential travel up to 15% for multi-site coverage.