Site Operations Manager - Client-Centric Leader

Canon-Business-Process-Services-f89af7fd; Boston (MA); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Competitive pay & benefits

Comprehensive training and development

Employee discounts

Job summary

Canon-Business-Process-Services-f89af7fd is seeking a Site Manager to oversee client-site operations, ensuring timely resolution of services and top-tier customer service. The role emphasizes efficiency, staff leadership, budget management, and cross-team coordination to meet company goals.

The ideal candidate will have supervisory experience, strong communication skills, and a track record of delivering high quality production and service in a professional setting.

Qualifications

• Associates Degree preferred or comparable work experience.
• 2 yrs. supervisory exp. as a manager in a professional business setting.
• Communicate effectively with diverse groups and clients.
• Exhibit ability to establish personal credibility with customers and staff.
• Ability to execute and deliver high quality production and customer service.
• Establish constructive workplace culture and lead by example.

Responsibilities

• Manages & oversees all services contracted by client at the assigned site.
• Evaluates and resolves high priority problems through communication with clients and vendors.
• Manages budget, resources, and forecasting tools.
• Prepares and reviews productivity and status reports.
• Liaises between client and CBPS to ensure smooth operations.
• Schedules all work including overflow to backup facility.
• Oversees staff recruitment, development and coaching.

Skills

Supervisory experience

Customer service

Budget management

Staff development

Communication

Organizational skills

Education

Associate degree

Tools

Forecasting tools

Job description

Canon-Business-Process-Services-f89af7fd is seeking a Site Manager to oversee client-site operations, ensuring timely resolution of services and top-tier customer service. The role emphasizes efficiency, staff leadership, budget management, and cross-team coordination to meet company goals.

The ideal candidate will have supervisory experience, strong communication skills, and a track record of delivering high quality production and service in a professional setting.