Client Success & Operations Lead

Canon Solutions America; Chicago (IL); On-site; USD 50,000 - 69,000; Full time

Benefits offered by this job

Employee referral bonus

Employee discounts

"Dress for Your Day" attire program (e

Volunteer opportunities to give back

Swag! Canon welcome kit and merch

Competitive compensation package with

Job summary

Canon U.S.A., Inc. seeks an on-site accounts leader to manage a designated customer account, ensuring service excellence and profitability.

You will lead site teams, develop relationships with administrators, and drive compliance with standards while meeting financial goals. The role requires 5+ years of management experience, an associate degree (bachelor's preferred), strong communication, and the ability to obtain required clearances; travel up to 15% may be necessary.

Qualifications

• Associates degree or equivalent required.
• Bachelor's degree in a relevant field preferred.
• Strong customer service and communication skills are required.
• Required to obtain security and/or other clearances as required by customers to enter premises.
• Single or multiple site responsibility may require travel up to 15%.
• Must be able to lift up to 50 lbs.

Responsibilities

• Production and Workflow - Monitors and ensures compliance with established workflow processes and procedures.
• Manages job scheduling to ensure on-time completion of jobs and other critical production and fulfillment deadlines.
• Supervises efficient and economical utilization of equipment, materials and labor.
• Supervision and Employee Relations - Ensures performance improvement through a scheduled plan to train, motivate, develop, and manage site personnel.
• Determines developmental goals and conducts periodic performance reviews with direct reports.
• Client Relationship Management - Develops and manages the relationship with the daily and senior level administrators through formal and informal meetings.
• Resolves complaints escalated by the customer or other end users in a timely manner.
• People Management and Development - Ensures effective performance management with direct reports and oversee the overall process.
• Ensures effective two-way communication with direct reports and within area of responsibility.
• Equipment Knowledge and Care - Establishes a working familiarity with equipment capabilities; maintains all equipment to manufacturer's specifications.
• Keeps abreast of technical knowledge and skills of hardware and software through consultation, class instruction, manuals, self-training and exchange of information.
• Administration and Reporting - Maintains targeted levels of profitability.
• Manages and controls inventory and assets.
• Results Expected - Responsible in maintaining compliance with established standards and policies for the operation, managing and developing site human resources, as well as meeting site financial goals.

Skills

Customer service

Communication skills

Leadership

Management

Security clearances

Education

Associates degree or equivalent

Bachelor's degree preferred

Job description

Canon U.S.A., Inc. seeks an on-site accounts leader to manage a designated customer account, ensuring service excellence and profitability.

You will lead site teams, develop relationships with administrators, and drive compliance with standards while meeting financial goals. The role requires 5+ years of management experience, an associate degree (bachelor's preferred), strong communication, and the ability to obtain required clearances; travel up to 15% may be necessary.