Client Services Supervisor — On-Site Account Lead

Canon USA; Chicago (IL); On-site; USD 50,000 - 69,000; Full time

Benefits offered by this job

Employee referral bonus

Employee discounts

Dress for Your Day attire program (cas

Volunteer opportunities to give back

Swag! Canon welcome kit

Job summary

Canon USA is seeking a full-time on-site leader to manage all activities for a specific customer account at our Chicago site. You will ensure compliance with standards, develop site HR, and drive profitability while fostering a strong partnership with the Administrator.

The role emphasizes production/workflow supervision, customer relationship management, and people development. Requires Associate degree, strong communication, travel up to 15% for multi-site duties, and ability to lift 50 lbs.

Qualifications

• Associates degree or equivalent required.
• Strong customer service and communication skills are required.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
• Single Site Responsibility may require minimal travel (valid driver's license and acceptable driving record necessary).
• Multiple Site Responsibility may require up to 15% travel (valid driver's license and acceptable driving record necessary).
• Must be able to lift up to 50lbs.

Responsibilities

• Monitors and ensures compliance with established workflow processes and procedures.
• Manages job scheduling to ensure on-time completion of jobs and other critical production and fulfillment deadlines.
• Supervises efficient and economical utilization of equipment, materials and labor.
• Ensures performance improvement through a scheduled plan to train, motivate, develop, and manage site personnel.
• Determines developmental goals and conducts periodic performance reviews with direct reports.
• Develops and manages the relationship with the daily and senior level administrators through formal and informal meetings.
• Resolves complaints escalated by the customer or other end users in a timely manner.
• Ensures effective performance management with direct reports and oversee the overall process.
• Ensures effective two-way communication with direct reports and within area of responsibility.
• Establishes a working familiarity with equipment capabilities; maintains all equipment to manufacturer's specifications.
• Keeps abreast of technical knowledge and skills of hardware and software through consultation, class instruction, manuals, self-training and exchange of information.
• Maintains targeted levels of profitability.
• Manages and controls inventory and assets.
• Responsible in maintaining compliance with established standards and policies for the operation, managing and developing site human resources, as well as meeting site financial goals.

Skills

Customer service

Communication

Leadership

Time management

Education

Associates degree or equivalent

Job description

Canon USA is seeking a full-time on-site leader to manage all activities for a specific customer account at our Chicago site. You will ensure compliance with standards, develop site HR, and drive profitability while fostering a strong partnership with the Administrator.

The role emphasizes production/workflow supervision, customer relationship management, and people development. Requires Associate degree, strong communication, travel up to 15% for multi-site duties, and ability to lift 50 lbs.