Onsite Client Services & Operations Lead

Canon Solutions America; Burlington (NJ); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Employee referral bonus

Employee discounts

Dress for Your Day

Job summary

Canon U.S.A., Inc. seeks a site operations professional to manage copy/print production, mail/courier services, and reception/office tasks at on-site locations. The role emphasizes prompt customer service, adherence to account SLA, and effective communication with clients and staff.

Responsibilities include maintaining workflow, training team on procedure changes, and generating formal reporting for client meetings. Must be able to lift up to 50lbs and drive between client locations as needed.

Qualifications

• Customer-facing role requiring adherence to policies and protocols.
• Strong communication and timeliness in addressing client concerns.
• Proven ability to inform supervisor of potential problems and respond to requests.

Responsibilities

• Coordinate copy/print production and mail/courier services.
• Log, track, and report activity for client accounts.
• Maintain and update the site procedure guide and workflows.

Skills

Communication skills

Multitasking

Customer service

Time management

Team coordination

Attention to detail

Education

HS Diploma/GED

Job description

Canon U.S.A., Inc. seeks a site operations professional to manage copy/print production, mail/courier services, and reception/office tasks at on-site locations. The role emphasizes prompt customer service, adherence to account SLA, and effective communication with clients and staff.

Responsibilities include maintaining workflow, training team on procedure changes, and generating formal reporting for client meetings. Must be able to lift up to 50lbs and drive between client locations as needed.