Onsite HVAC Service Scheduler & Customer Liaison

Johnson Controls, Inc.; Richmond (VA); On-site; USD 33,000 - 50,000; Full time

Benefits offered by this job

Benefits from day one

Employee discounts

Job summary

Johnson Controls, Inc. is seeking an HVAC Customer Resource Coordinator to schedule customer requests for service and manage technician assignments on-site.

You will ensure timely maintenance and align activities with monthly forecasts, debrief technicians daily, and support the flow of work through the business process. The role emphasizes strong organizational and communication skills, with daily interaction across customer, billing, and support teams.

Qualifications

• High school diploma or equivalent; 2–5 years in service operations or scheduling.
• Strong organizational skills and attention to detail.
• Excellent interpersonal and communication skills with internal and external clients.
• Ability to manage multiple projects and tasks with tact and persistence.
• Experience influencing diverse teams to meet scheduling goals.

Responsibilities

• Receive and schedule customer requests for service.
• Coordinate labor scheduling to match technicians to needs.
• Communicate action plans and services to customers.
• Confirm work completion and follow up as needed.
• Answer inquiries and resolve or escalate issues.

Skills

Organizational skills

Communication with clients

Scheduling

Customer service

Education

High school diploma

Associate degree

Tools

NxGen

Job description

Johnson Controls, Inc. is seeking an HVAC Customer Resource Coordinator to schedule customer requests for service and manage technician assignments on-site.

You will ensure timely maintenance and align activities with monthly forecasts, debrief technicians daily, and support the flow of work through the business process. The role emphasizes strong organizational and communication skills, with daily interaction across customer, billing, and support teams.