Enterprise Operations Leader - Multi-Site Service Delivery

Opensity Solutions; Cincinnati (OH); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

#INDHP

Job summary

Opensity Solutions in the United States seeks an Enterprise Operations Manager to oversee day-to-day operations and service delivery across enterprise client accounts, reporting to the Enterprise Account Director and guiding Site Managers and on-site teams to ensure performance and client satisfaction.

The role emphasizes driving operational excellence, profitability alignment, SOP development, KPI/ SLA monitoring, and continuous improvement.

Qualifications

• Bachelor's degree in Business Administration, Management, or related field, or equivalent experience.
• 5+ years in BPO, operations management, or client services with 2+ years in supervision.
• Experience managing multi-site or multi-client environments.

Responsibilities

• Oversee daily operational execution across enterprise client accounts to ensure high-quality service.
• Support development and execution of account business plans aligning with financial objectives.
• Serve as escalation point for operational issues and ensure timely resolutions.
• Partner with Enterprise Account Director to achieve profitability, efficiency, and performance targets.
• Lead and mentor Site Managers and on-site teams for strong execution and accountability.
• Conduct client site visits and performance reviews to monitor quality and identify improvements.
• Facilitate monthly client meetings and ongoing cross-location touchpoints.
• Monitor KPIs and SLAs to ensure compliance and performance standards.
• Develop and improve SOPs to drive consistency and efficiency.
• Lead training and development initiatives to improve team capability.

Skills

Operational leadership

Multi-site management

Performance management

Analytical skills

Communication

Coaching & development

Problem solving

MS Office

Customer focus

Education

Bachelor's degree in Business Administration/Management

Tools

Microsoft Office

Operational systems

Job description

Opensity Solutions in the United States seeks an Enterprise Operations Manager to oversee day-to-day operations and service delivery across enterprise client accounts, reporting to the Enterprise Account Director and guiding Site Managers and on-site teams to ensure performance and client satisfaction.

The role emphasizes driving operational excellence, profitability alignment, SOP development, KPI/ SLA monitoring, and continuous improvement.