Senior Enterprise Operations Leader - Multi-Site Delivery

Global Business Transformation Solutions, LLC (GBTS); North Carolina; On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

PTO

Job summary

Opensity Solutions is seeking an Enterprise Operations Manager to oversee daily operations and service delivery across enterprise client accounts. You will report to the Enterprise Account Director and guide Site Managers to ensure client satisfaction and profitability.

Responsibilities include leading multi-site teams, monitoring KPIs/SLAs, and driving continuous improvement. This exempt role emphasizes leadership, accountability, and strategic collaboration across locations.

Qualifications

• Bachelor's degree in Business Administration or related field.
• Minimum 5 years in BPO/operations management with multi-site responsibilities.
• Experience leading frontline managers and driving service quality.

Responsibilities

• Oversee day-to-day operations across enterprise client accounts to ensure service delivery.
• Lead and mentor Site Managers and on-site teams for performance and accountability.
• Monitor KPIs and SLAs; drive continuous improvement and SOP updates.
• Prepare and present monthly client reviews and account profitability plans.
• Collaborate with Enterprise Account Director to meet financial objectives.

Skills

Operational Leadership

Multi-site Management

Data-driven decisions

Stakeholder management

Process improvement

Communication skills

Education

Bachelor's degree in Business Administration

5+ years in BPO/operations management

Tools

Microsoft Office Suite

Job description

Opensity Solutions is seeking an Enterprise Operations Manager to oversee daily operations and service delivery across enterprise client accounts. You will report to the Enterprise Account Director and guide Site Managers to ensure client satisfaction and profitability.

Responsibilities include leading multi-site teams, monitoring KPIs/SLAs, and driving continuous improvement. This exempt role emphasizes leadership, accountability, and strategic collaboration across locations.