Onsite Client Advocate for Premium Service

Serenity Healthcare; Parker (CO); On-site; USD 25,003 - 35,610; Full time

Benefits offered by this job

90% employer-paid medical, dental, and vision coverage

401(k) retirement plan

10 PTO days plus 10 paid holidays

Job summary

Serenity Healthcare is seeking a Client Advocate in Parker, CO to guide clients through their options and support them throughout the process. This role emphasizes relationship-building and performance metrics, requiring 2+ years of customer-facing experience. The position offers a condensed work week, competitive pay, and extensive employer-covered health benefits. Ideal candidates are self-motivated, resilient, and capable of managing high interaction volumes while maintaining quality service, with opportunities for growth as the company expands.

Qualifications

• 2+ years of high-quality customer-facing experience in hospitality, retail, or premium service.
• Proven track record of hitting goals or performance targets.
• Strong ability to manage interactions without compromising quality.

Responsibilities

• Guide clients through available options with a consultative approach.
• Listen actively and document client information accurately.
• Coordinate handoffs between internal teams for seamless experiences.

Skills

Customer-facing experience

Strong active listening skills

Building trust quickly

Handling objections

Team leadership skills

Job description

Serenity Healthcare is seeking a Client Advocate in Parker, CO to guide clients through their options and support them throughout the process. This role emphasizes relationship-building and performance metrics, requiring 2+ years of customer-facing experience. The position offers a condensed work week, competitive pay, and extensive employer-covered health benefits. Ideal candidates are self-motivated, resilient, and capable of managing high interaction volumes while maintaining quality service, with opportunities for growth as the company expands.