Client Success Advocate

Serenity Healthcare; Lakewood (CO); On-site; USD 25,003 - 35,610; Full time

Benefits offered by this job

90% employer-paid medical, dental, and vision coverage

401(k) retirement plan

10 PTO days to start

15 PTO days after one year

10 paid holidays

Job summary

Serenity Healthcare is expanding and seeking a Client Advocate in Lakewood, CO, dedicated to providing exceptional customer service. In this role, you'll guide clients through their options and support them in making informed decisions. We're looking for someone with a strong background in customer-facing roles, especially in hospitality or sales.

The position offers a competitive pay structure, a condensed work week with three 13-hour shifts, and comprehensive benefits including 90% employer-paid medical, dental, and vision coverage. There are significant opportunities for growth within the company.

Qualifications

• 2+ years of high-quality customer-facing experience.
• Track record of achieving performance goals.
• Ability to handle rejection without losing focus.

Responsibilities

• Guide clients with clarity through options and next steps.
• Document client information accurately.
• Contribute to team performance goals.

Skills

Customer service excellence

Active listening

Goal orientation

Trust building

Composure under pressure

Job description

Serenity Healthcare is expanding and seeking a Client Advocate in Lakewood, CO, dedicated to providing exceptional customer service. In this role, you'll guide clients through their options and support them in making informed decisions. We're looking for someone with a strong background in customer-facing roles, especially in hospitality or sales.

The position offers a competitive pay structure, a condensed work week with three 13-hour shifts, and comprehensive benefits including 90% employer-paid medical, dental, and vision coverage. There are significant opportunities for growth within the company.