Client Success Advocate

Serenity Healthcare; Chandler (AZ); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

90% employer-paid medical, dental, and vision coverage

401(k) retirement plan

10 PTO days plus 10 paid holidays

Job summary

Serenity Healthcare in Chandler, AZ, is expanding its client‑facing team with a Client Advocate position. This role requires a strong background in customer service, particularly in high-quality environments. You will support clients in understanding their options and taking necessary steps forward, all while handling objections and maintaining a smooth client experience.

The ideal candidate will have at least 2 years of customer-facing experience and possess excellent active listening skills. The job offers a condensed workweek, competitive pay, and significant growth potential.

Qualifications

• 2+ years of customer-facing experience in hospitality or premium service environments.
• A proven track record of achieving performance targets.
• Strong active listening skills and the ability to manage high volumes of interactions.

Responsibilities

• Guide clients through available options while encouraging them to take the next step.
• Listen carefully and document client information accurately.
• Meet individual KPIs and contribute to team performance goals.

Skills

Customer service

Active listening

Relationship building

Goal achievement

Job description

Serenity Healthcare in Chandler, AZ, is expanding its client‑facing team with a Client Advocate position. This role requires a strong background in customer service, particularly in high-quality environments. You will support clients in understanding their options and taking necessary steps forward, all while handling objections and maintaining a smooth client experience.

The ideal candidate will have at least 2 years of customer-facing experience and possess excellent active listening skills. The job offers a condensed workweek, competitive pay, and significant growth potential.