Premium Client Advocate

Serenity Mental Health Centers; Fairfax (VA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

90% employer-paid medical, dental, and vision coverage

401(k) retirement plan

10 PTO days to start

15 PTO days after year one

10 paid holidays

Growth and promotion potential

Job summary

Serenity Mental Health Centers in Fairfax, VA is hiring a Client Advocate to support clients by guiding them through their options and providing exceptional service. The ideal candidate will have over 2 years of experience in high-quality customer-facing roles, a knack for relationship building, and strong active listening skills. This Full-Time ONSITE position offers a condensed work week, competitive pay, 90% employer-covered medical benefits, 401(k) retirement plan, and opportunities for growth within the company.

Qualifications

• 2+ years of full-time, high-quality customer-facing experience.
• Ability to handle a high volume of interactions without letting quality slip.
• Leadership experience or desire to grow into one.

Responsibilities

• Guide clients through their available options with clarity.
• Listen carefully, document client information accurately.
• Work toward individual KPIs and contribute to team performance goals.
• Handle objections and redirect toward solutions.
• Coordinate handoffs between internal teams.

Skills

Customer service

Active listening

Performance targets achievement

Relationship building

Job description

Serenity Mental Health Centers in Fairfax, VA is hiring a Client Advocate to support clients by guiding them through their options and providing exceptional service. The ideal candidate will have over 2 years of experience in high-quality customer-facing roles, a knack for relationship building, and strong active listening skills. This Full-Time ONSITE position offers a condensed work week, competitive pay, 90% employer-covered medical benefits, 401(k) retirement plan, and opportunities for growth within the company.