Consultative Client Success Advocate

Serenity Healthcare; Avondale (AZ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

90% employer-paid medical, dental, and vision coverage

401(k) retirement plan

10 PTO days to start, 15 after year one

10 paid holidays

Growth and promotion potential

Job summary

Serenity Healthcare is hiring a Client Advocate in Avondale, AZ. This role focuses on supporting clients through informed decision-making in a relationship-driven environment. The ideal candidate has experience in premium customer service, guiding clients with clarity and patience while meeting key performance indicators.

With a condensed work week and competitive pay, Serenity offers opportunities for significant career growth along with employer-paid medical benefits and generous PTO.

Qualifications

• 2+ years of full-time, customer-facing experience required.
• Ideally from hospitality, retail, or premium service backgrounds.
• Proven track record of hitting performance targets.

Responsibilities

• Guide clients through available options with clarity.
• Document client information accurately and thoroughly.
• Work toward individual KPIs and team performance goals.
• Handle objections and maintain momentum for solutions.
• Ensure a seamless client experience with internal teams.
• Follow up with clients to maintain project flow.

Skills

Customer service experience

Active listening

Goal-oriented

Rejection handling

Leadership potential

Job description

Serenity Healthcare is hiring a Client Advocate in Avondale, AZ. This role focuses on supporting clients through informed decision-making in a relationship-driven environment. The ideal candidate has experience in premium customer service, guiding clients with clarity and patience while meeting key performance indicators.

With a condensed work week and competitive pay, Serenity offers opportunities for significant career growth along with employer-paid medical benefits and generous PTO.