Call Center Representative

CR&Rorporated; Stanton (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

CR&R Incorporated, a leading waste and recycling services provider in Southern California, is seeking a Customer Service Representative to join our Call Center Operations team in Stanton, CA. You will handle inbound calls, assist with service-related questions, and process payments and work orders in a fast-paced environment.

The role requires strong communication, problem-solving, reliability, and the ability to work in a metric-driven setting, with bilingual English/Spanish preferred to serve

Qualifications

• Strong communication and problem-solving abilities.
• Ability to work in a structured, metric-driven environment.
• Reliability and attendance required.

Responsibilities

• Handle a high volume of inbound customer calls
• Answer questions related to service, billing, and scheduling
• Process payments, service changes, and work orders
• Document customer interactions accurately
• Work within established quality and productivity standards

Skills

Customer service

Communication

Problem solving

Education

High School

Job description

Job Details

Job Location: Corp (Stanton) - Stanton, CA 90680

Position Type: Full Time

Education Level: High School

Travel Percentage: None

Job Shift: Day

Job Category: Call Center/Customer Service (CSR)

Customer Service Representative – Call Center Operations

Hourly Rate: $21 per hour

This role supports customers through timely, accurate, and professional service in a fast-paced call center environment. As a Customer Service Representative, you will handle inbound calls, resolve issues, and process service requests that directly impact customer satisfaction and daily operations.

Why This Role Matters

Customer Service Representatives are the front line of our organization. Your ability to provide accurate information and resolve customer concerns helps keep operations running smoothly and customers supported.

What You’ll Do

• Handle a high volume of inbound customer calls
• Answer questions related to service, billing, and scheduling
• Process payments, service changes, and work orders
• Document customer interactions accurately
• Work within established quality and productivity standards

What We’re Looking For

• Customer service or call center experience
• Strong communication and problem‑solving skills
• Ability to work in a structured, metric‑driven environment
• Reliable attendance and schedule adherence
• Bilingual English / Spanish preferred

Pay & Schedule

• Hourly pay
• Monday through Friday, 8:00 a.m. to 5:00 p.m.
• Overtime may be required based on business needs

Qualifications

Qualifications needed for this role include strong communication skills, reliability, and a willingness to adapt to a high‑volume call center environment.

About Us

CR&R Incorporated is one of Southern California’s leading waste and recycling services providers, serving residential, commercial, and industrial customers across multiple states. Our operations emphasize safety, reliability, environmental responsibility, and long‑term sustainability.

Equal Employment Opportunity Statement

CR&R Incorporated is an equal opportunity employer and is committed to providing a workplace free of discrimination. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status under applicable law.