Onsite Medical CSR: Patient Support & Problem Solver

Sharecare Operating Company, Inc.; Mission Viejo (CA); On-site; USD 58,454,323 - 79,085,260; Full time

Job summary

Sharecare Operating Company, Inc. is seeking a Customer Service Representative to handle inbound calls and emails, document interactions, and provide courteous, professional service in a medical facility in Mission Viejo, CA.

The CSR will use a computerized system to gather information, troubleshoot, and explain program benefits while meeting call-center metrics in a fast-paced environment. Local candidates preferred for onsite work.

Qualifications

• High School Diploma.
• Prior experience in a customer-service related field preferred.
• Great communication skills.
• Ability to multi-task.
• Medical records experience and knowledge of key elements of a valid ROI request.
• Understanding of HIPAA regulations preferred.
• General working knowledge of Microsoft Word and Outlook.
• Computer keyboard proficiency and internet navigation skills required.
• Ability to work effectively with others in a team environment.
• Ability to thrive in a fast-growing, always-changing environment.
• Local to Mission Viejo, CA.

Responsibilities

• Identify, evaluate, and prioritize caller needs, questions and concerns.
• Formulate plans of resolution and respond appropriately and efficiently.
• Maintain and restore customer satisfaction, partnering with other teams as needed.
• Perform problem analysis, determine resolutions, and recommend solutions in accordance with standard protocol.
• Proactively educate callers on program benefits.
• Meet or exceed established call‑center metrics, attendance standards, and quality levels.
• Use computer tools to accurately process and document information.
• Develop rapport with callers and adjust communication style as appropriate.
• Provide accurate information about Sharecare programs and services.
• Escalate issues internally and follow up on escalated issues.

Skills

Excellent communication

Multitasking

Team player

HIPAA knowledge

MS Word Outlook

Education

High School Diploma

Job description

Sharecare Operating Company, Inc. is seeking a Customer Service Representative to handle inbound calls and emails, document interactions, and provide courteous, professional service in a medical facility in Mission Viejo, CA.

The CSR will use a computerized system to gather information, troubleshoot, and explain program benefits while meeting call-center metrics in a fast-paced environment. Local candidates preferred for onsite work.