Onsite CSR

Manpower Group (USA); El Segundo (CA); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Contract to hire

Equipment provided

Dynamic environment

Experience with class action notices

Team-oriented culture

Job summary

ManpowerGroup in El Segundo is assisting a leading financial services organization to hire an Onsite Call Center CSR. This role supports the Class Action Customer Service team with phone and written inquiries, and maintains detailed records while adhering to legal guidelines.

This full-time role offers a contract-to-hire path, equipment provided, and a supportive team environment. Strong English, attention to detail, and reliability are essential; Spanish is a plus but not required.

Qualifications

• Excellent English, both written and spoken.
• Attention to detail and strong organizational skills.
• Ability to work 9 AM EST to 8 PM EST in 8-hour shifts.
• Legal knowledge and call center experience a plus.
• Spanish language skills are a plus but not required.

Responsibilities

• Assist with Class action noticing and customer service inquiries related to the class action.
• Provide exceptional customer support via phone and written communication.
• Maintain accurate and detailed records of customer interactions.
• Follow legal and compliance guidelines during customer interactions.
• Support team efforts to resolve issues efficiently and professionally.

Skills

Excellent English

Attention to detail

Organizational skills

Call center experience

Spanish language skills (bonus)

Job description

Our client, a leading organization in the financial services industry, is seeking an Onsite Call Center CSR to join their team. As an Onsite Call Center CSR, you will be part of the Customer Support Department supporting the Class Action Customer Service team. The ideal candidate will demonstrate excellent communication skills, attention to detail, and a proactive attitude, which will align successfully in the organization.

Job Title: Onsite Call Center CSR

Pay Range:

Shift: Full Time 8 AM to 8 PM, 8-hour shifts

What's the Job?

• Assist with Class action noticing and customer service inquiries related to the class action
• Provide exceptional customer support via phone and written communication
• Maintain accurate and detailed records of customer interactions
• Follow legal and compliance guidelines during customer interactions
• Support team efforts to resolve issues efficiently and professionally

What's Needed?

• Excellent English skills, both written and spoken
• Attention to detail and strong organizational skills
• Ability to work from 9 AM EST until 8 PM EST in 8-hour shifts
• Legal knowledge and call center experience for high-volume support is a plus
• Spanish language skills are a plus but not required

What's in it for me?

• Contract to hire opportunity with no end date
• Equipment provided to support your work
• Opportunity to work in a dynamic and supportive environment
• Gain experience supporting large-scale class action notifications
• Be part of a team committed to excellence and customer satisfaction

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.

Manpower® is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent at scale. Our specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our PowerSuite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals.

In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed. Manpower is part of the ManpowerGroup® (NYSE: MAN) family of brands, which also includes Experis and Talent Solutions. For more information about Manpower, follow us on LinkedIn, Facebook, X and Instagram.