Onsite Chat & Email Support Specialist - Trust & Safety

VXI Global Solutions

Hapeville (GA)

On-site

USD 45,000 - 65,000

Full time

8 days ago

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Job summary

VXI Global Solutions in Morrow, GA is seeking a Customer Support Specialist, Chat and Email (Level 2) to resolve inquiries with empathy and accuracy, and to help create positive customer experiences. This 100% onsite role requires resilient, detail-oriented professionals who thrive in fast-paced environments and collaborate with cross-functional teams to improve support processes and documentation.

You will contribute to knowledge base articles and help drive ongoing improvements to tooling,

Qualifications

3+ years of experience in customer support or related role.
1+ years in informal or shadow leadership.
1+ years in Trust and Safety.
Excellent written and verbal communication.
Passion for delivering outstanding customer experience.
Strong attention to detail.
High resilience handling high-volume cases.
Ability to complete required certifications for each support queue.

Responsibilities

Provide exceptional support through email and chat with empathy and urgency.
Identify recurring trends and suggest long-term improvements.
Collaborate with Operations, Product, Engineering to resolve issues and improve processes.