Onsite Chat & Email Support Specialist — Impactful

VXI Global Solutions; McDonough (GA); Vor Ort; USD 42.000 - 65.000; Vollzeit

Zusammenfassung

VXI Global Solutions is seeking a Customer Support Specialist, Chat and Email (Level 2) for 100% onsite work at our Morrow, GA office. You will resolve inquiries with empathy, accuracy, and professionalism while handling multiple priorities through email and chat channels.

The role is mid-level and requires Trust and Safety experience, ownership mindset, and strong communication skills to improve the customer journey and support documentation.

Qualifikationen

• Minimum 3+ years in customer support or customer-facing roles.
• 1+ years in informal or shadow leadership.
• 1+ years in Trust and Safety.
• Excellent written and verbal communication.
• Strong attention to detail and ability to handle high volumes.
• Ability to obtain required certifications for each support queue.

Aufgaben

• Provide exceptional customer support via email and chat with empathy and urgency.
• Resolve inquiries from start to finish ensuring a positive impression.
• Communicate clearly, manage multiple priorities, and aid knowledge base updates.
• Identify trends and feedback to improve products and customer journeys.
• Collaborate with Operations, Product, and Engineering to improve processes.
• Take ownership and continuously seek customer experience improvements.

Kenntnisse

Customer support

Trust and Safety

Lead experience

Written communication

Ausbildung

High school diploma or GED

Bachelor's degree preferred

Jobbeschreibung

VXI Global Solutions is seeking a Customer Support Specialist, Chat and Email (Level 2) for 100% onsite work at our Morrow, GA office. You will resolve inquiries with empathy, accuracy, and professionalism while handling multiple priorities through email and chat channels.

The role is mid-level and requires Trust and Safety experience, ownership mindset, and strong communication skills to improve the customer journey and support documentation.