Onsite Chat & Email Support Specialist (Level 2)

VXI Global Solutions; East Point (GA); On-site; USD 42,000 - 58,000; Full time

Job summary

VXI Global Solutions in Morrow, GA is seeking a Customer Support Specialist, Chat and Email (Level 2) to deliver exceptional service and create positive customer experiences. This on-site role requires owning outcomes, clear communication, and improving the support experience daily.

You will resolve inquiries with empathy, accuracy, and professionalism, manage multiple priorities, and collaborate with Operations, Product, and Engineering to enhance processes.

Qualifications

• 3+ years in Customer Support or related role.
• 1+ years in informal or shadow leadership.
• 1+ years in Trust and Safety.
• Excellent written and verbal communication.
• Ownership mindset with issue resolution.
• Strong attention to detail under pressure.

Responsibilities

• Provide customer support via chat and email with professionalism and empathy.
• Resolve inquiries end-to-end and maintain high-quality interactions.
• Identify trends, contribute to knowledge base, and suggest improvements.
• Collaborate with cross-functional teams to resolve customer concerns.
• Maintain clarity and accuracy in communications; support process improvements.

Skills

3+ years customer support

1+ years informal leadership

1+ years Trust and Safety

Excellent written communication

Ownership and initiative

Detail-oriented

Education

High school diploma or GED

Bachelor's degree preferred

Tools

CRM systems

Chat tools

AI-assisted support tools

Job description

VXI Global Solutions in Morrow, GA is seeking a Customer Support Specialist, Chat and Email (Level 2) to deliver exceptional service and create positive customer experiences. This on-site role requires owning outcomes, clear communication, and improving the support experience daily.

You will resolve inquiries with empathy, accuracy, and professionalism, manage multiple priorities, and collaborate with Operations, Product, and Engineering to enhance processes.