Onsite Chat & Email Support Specialist (Morrow, GA)

VXI Global Solutions

Decatur (GA)

Vor Ort

USD 42.000 - 60.000

Vollzeit

Vor 6 Tagen

Sei unter den ersten Bewerbenden

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Zusammenfassung

VXI Global Solutions in Morrow, GA is seeking a Customer Support Specialist, Chat and Email (Level 2) to deliver exceptional service and positive customer experiences. You will handle inquiries via email and chat with empathy and accuracy, own customer outcomes, and collaborate with cross-functional teams to improve processes and knowledge resources.

This role requires 3+ years in customer support, plus leadership exposure and Trust and Safety experience, with a strong focus on quality and

Qualifikationen

3+ years in Customer Support or related role.
1+ year in informal or shadow leadership roles.
1+ year in Trust and Safety.
Exceptional written and verbal communication skills.
Ability to manage high-volume cases with composure.
Commitment to delivering outstanding customer experience.

Aufgaben

Provide email and chat support with professionalism, empathy, and urgency.
Resolve inquiries from start to finish with a positive impression.
Identify recurring issues and suggest long-term improvements.
Contribute to knowledge articles and self-service resources.
Collaborate with Operations, Product, and Engineering to resolve concerns.
Adopt new tools and processes to improve efficiency and service quality.

Kenntnisse

Empathy

Communication

Ownership

Time management

Ausbildung

High school diploma or GED

Bachelor’s degree preferred

Tools

Chat tools

AI-assisted tech

Jobbeschreibung