Onsite Chat & Email Support Specialist (Level 2)

VXI Global Solutions; Marietta (GA); On-site; USD 42,000 - 64,000; Full time

Job summary

VXI Global Solutions is seeking a Customer Support Specialist, Chat and Email (Level 2) to resolve inquiries with empathy and accuracy in a fast-paced onsite role at our Morrow, GA office.

The successful candidate will manage chat and email interactions, take ownership of customer outcomes, and collaborate with cross-functional teams to improve processes and the overall customer experience.

Qualifications

• 3+ years in Customer Support or related customer-facing role.
• 1+ years of informal or shadow leadership experience.
• 1+ years in Trust and Safety.

Responsibilities

• Provide professional, empathetic customer support via email and chat.
• Resolve inquiries end-to-end ensuring positive customer interactions.
• Identify recurring issues and contribute to knowledge articles and process improvements.
• Collaborate with Operations, Product, Engineering and other teams to resolve customer concerns.

Skills

Customer Support

Communication

Ownership

Resilience

Time management

Detail oriented

Learning agility

Education

High School Diploma or GED

Bachelor's degree preferred

Related experience in lieu of education

Tools

Chat tools

CRM systems

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Job description

VXI Global Solutions is seeking a Customer Support Specialist, Chat and Email (Level 2) to resolve inquiries with empathy and accuracy in a fast-paced onsite role at our Morrow, GA office.

The successful candidate will manage chat and email interactions, take ownership of customer outcomes, and collaborate with cross-functional teams to improve processes and the overall customer experience.