Onsite Chat & Email Support Specialist

VXI Global Solutions; Forest Park (GA); On-site; USD 42,000 - 64,000; Full time

Job summary

VXI Global Solutions in Morrow, GA is seeking a Customer Support Specialist, Chat and Email (Level 2) who delivers exceptional service and positive customer experiences in a fast-paced, onsite setting.

You will resolve inquiries via email and chat with empathy and accuracy, own issues from start to finish, and contribute to knowledge articles and self-service resources while collaborating with Operations, Product, and Engineering to improve processes.

Qualifications

• 3+ years of experience in Customer Support, Customer Experience, Customer Success, or another customer-facing role.
• 1+ years of informal or shadow leaders.
• 1+ years of experience in Trust and Safety.
• Exceptional written and verbal communication skills.
• A genuine passion for delivering outstanding customer experience and taking ownership when customers encounter challenges.

Responsibilities

• Assist customers through e-mail and chat with professionalism, empathy, and urgency.
• Resolve customer inquiries from start to finish while ensuring every interaction leaves a positive impression.
• Respond quickly during high-priority situations and help customers navigate issues with confidence.
• Identify recurring trends and recommend long-term improvements.
• Contribute to knowledge articles, support documentation, and self-service resources.

Skills

3+ years in Customer Support

1+ years informal or shadow leaders

1+ years in Trust and Safety

Excellent written and verbal коммуника

High resilience

Education

High school diploma or GED

Bachelor’s degree preferred

Job description

VXI Global Solutions in Morrow, GA is seeking a Customer Support Specialist, Chat and Email (Level 2) who delivers exceptional service and positive customer experiences in a fast-paced, onsite setting.

You will resolve inquiries via email and chat with empathy and accuracy, own issues from start to finish, and contribute to knowledge articles and self-service resources while collaborating with Operations, Product, and Engineering to improve processes.