Desktop Support Engineer

Utah; Salt Lake City (UT); On-site; USD 53,000 - 58,000; Full time

Job summary

The University of Utah is seeking a Desktop Support Engineer to provide frontline IT help across Windows, macOS, iPadOS, and peripherals on campus.

You will triage tickets, deploy systems, collaborate with Student Computing Services and CPS, and participate in projects like Jamf Pro and Microsoft Configuration Manager integration.

This full-time on-site role requires strong problem-solving and a team-oriented approach, with occasional evenings/weekends.

Qualifications

• Equivalency statement: 1 year of higher education can be substituted for 1 year of directly related work experience.
• Department may hire at Desktop Support Engineer, I: requires a bachelor's (or equivalency) + 2 years of related work experience or a master's (or equivalency) degree.
• Experience with deploying and configuring systems, and cross-platform support is preferred.

Responsibilities

• Triaging and resolving service tickets for students, faculty and staff.
• Deploying and configuring systems across multiple platforms (Windows, macOS, iPadOS).
• Assisting with software-related problems and training Library staff.
• Building software packages and participating in Jamf Pro and SCCM implementations.
• Collaborating with CPS and other IT teams on projects and operations.

Skills

Troubleshooting

Teamwork

Problem solving

Windows/macOS knowledge

Education

Bachelor's degree or equiv.

Tools

Jamf Pro

Microsoft Configuration Manager

Software packaging

Job description

Desktop Support Engineer

Provides front-line primary technical support to end users onvarious technical issues and problems relating to hardware,software, and peripherals across multiple platforms, includingmacOS, iPadOS, and Windows operating systems. Also responsible forresponding to, documenting, and resolving service tickets in atimely manner. Duties also include ordering, configuring,inventorying and deploying systems throughout the Library andexternal supported locations as well as providing IT support foremerging technologies. Must have excellent problem-solving skills in order to diagnose,evaluate and resolve complex problem situations, or whenappropriate, elevate or route them to appropriate IT teams orstaff members. The Support Analyst will also perform root cause analysis, resolvetypical problems, and recommend procedures and controls for problemprevention. This position will support multiple platforms includingdesktops, laptops, mobile devices, and audio-visual equipment. Thisposition may require independent work, sharing information acrossmultiple departments, and assisting other IT professionals as wellas staff and faculty with their work. This position is required to work on campus full-time.Telecommuting will only be authorized for occasional/exceptionalcircumstances. We seek qualified applicants who bring perspectives and experiencesthat will enrich and strengthen our organization and enhance ourcommitment to access and belonging. We welcome applications fromcandidates of all backgrounds, including those who may not havefollowed a traditional educational or professional path. This position is not eligible for work visa sponsorship.

Responsibilities

This position will work closely with Student Computing Services(SCS) and other members of Client Platform Services (CPS) toprovide a wide range of IT related services. These services includetriage of problem tickets submitted by students, faculty, andstaff, investigating technical issues, deployment of systems,assisting with software related problems, and helping Library staffwith technology training. This position will also assist withmedium to long range projects, such as building software packages,Jamf Pro and Microsoft Configuration Manager implementation, andintegrating technology services.

Minimum Qualifications

EQUIVALENCY STATEMENT: 1 year of higher educationcan be substituted for 1 year of directly related work experience(Example: bachelor's degree = 4 years of directly related workexperience).

Department may hire employee at one of the following joblevels:

• Desktop Support Engineer, I: Requires a bachelor's(or equivalency) + 2 years of directly related work experience or amaster's (or equivalency) degree.

Preferences

Continuously demonstrated ability to troubleshoot the root cause ofand resolve complex issues individually and through teamwork. Excellent knowledge of both Windows and Mac operating systems,which use Jamf Pro and Microsoft Configuration Manager in managedenvironments. Ability to build/install software packages, work withmulti-platform hardware systems, and programming/scriptingexperience would be helpful. The duties, qualifications, and preferences listed in this postingare intended to give applicants an understanding of the role we areseeking to fill and the types of skills, experience, and educationthat may have prepared someone to be effective in this role. We donot expect any candidate to be a perfect match for this list or toperform all of the duties with equal proficiency on day one. Inyour resume and cover letter, please highlight the most relevantqualifications you would bring to this position based on theposting, and tell us how your background, perspective, andexperience will help us fulfill our mission and meet ourgoals.

Requisition Number: PRN46645B

Full Time or Part Time?: Full Time

Work Schedule Summary: Monday-Friday, between 8am and 6pm;some evenings and weekends may be required.

Department: 00790 - Marriott Library - Operations

Location: Campus

Pay Rate Range: 52,500 - 57,500

Close Date: 12/02/2026