Onsite Call Center Pro — Growth & Perks

Jobvite, Inc.; Tampa (FL); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Full benefits package

Paid holidays

Career growth opportunities

In-house training

Job summary

DEX Imaging in Tampa, FL is seeking a Call Center Representative to join our onsite team. You will be the first point of contact for customers, handling inquiries via phone, email, and chat while ensuring accurate information flow to internal teams.

We value customer-first service, collaboration, and ongoing training. This full-time role offers growth opportunities, paid holidays, and a supportive workplace culture.

Qualifications

• High school diploma or equivalent experience.
• 2–3 years of customer service or call center experience preferred.
• Ability to work onsite from 9:30 a.m. – 6:00 p.m. EST (with flexibility as needed).
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Excellent verbal and written communication skills.

Responsibilities

• Be the first point of contact for customer inquiries.
• Communicate clearly and professionally with customers and internal teams.
• Identify customer needs and provide timely, helpful solutions.
• Answer incoming calls and route them to the appropriate department.
• Work closely with Tier 2 teams to escalate and resolve technical issues.
• Track, document, and follow up on unresolved issues.
• Use multiple systems to accurately capture customer information.
• Stay current on new processes, tools, and technology.
• Assist customers via phone, email, chat, and other communication channels.
• Perform other duties as assigned.

Skills

Customer service

Multitasking

Communication skills

Microsoft Office

Education

High school diploma

Tools

Word

Excel

Outlook

Job description

DEX Imaging in Tampa, FL is seeking a Call Center Representative to join our onsite team. You will be the first point of contact for customers, handling inquiries via phone, email, and chat while ensuring accurate information flow to internal teams.

We value customer-first service, collaboration, and ongoing training. This full-time role offers growth opportunities, paid holidays, and a supportive workplace culture.