Call Center Representative *** ONSITE ***

Jobvite, Inc.; Tampa (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Full benefits package

Paid holidays

Career growth opportunities

In-house training

Job summary

DEX Imaging in Tampa, FL is seeking a Call Center Representative to join our onsite team. You will be the first point of contact for customers, handling inquiries via phone, email, and chat while ensuring accurate information flow to internal teams.

We value customer-first service, collaboration, and ongoing training. This full-time role offers growth opportunities, paid holidays, and a supportive workplace culture.

Qualifications

• High school diploma or equivalent experience.
• 2–3 years of customer service or call center experience preferred.
• Ability to work onsite from 9:30 a.m. – 6:00 p.m. EST (with flexibility as needed).
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Excellent verbal and written communication skills.

Responsibilities

• Be the first point of contact for customer inquiries.
• Communicate clearly and professionally with customers and internal teams.
• Identify customer needs and provide timely, helpful solutions.
• Answer incoming calls and route them to the appropriate department.
• Work closely with Tier 2 teams to escalate and resolve technical issues.
• Track, document, and follow up on unresolved issues.
• Use multiple systems to accurately capture customer information.
• Stay current on new processes, tools, and technology.
• Assist customers via phone, email, chat, and other communication channels.
• Perform other duties as assigned.

Skills

Customer service

Multitasking

Communication skills

Microsoft Office

Education

High school diploma

Tools

Word

Excel

Outlook

Job description

Call Center Representative *** ONSITE ***

Experienced Customer Service Representative Desired!

Full-Time | Onsite | Monday - Friday

Join a Team Where Your Work Matters

Looking for more than just a job? At DEX Imaging, we believe great customer service starts with happy, supported employees. As a Tier 1 Customer Service Representative, you’ll be part of an energetic, award-winning team that values collaboration, growth, and having fun while getting the job done.

If you enjoy helping people, thrive in a fast-paced environment, and want real opportunities to grow your career, we’d love to meet you.

What DEX Can Offer You!

Full-time schedule (40 hours per week)

Competitive pay and full benefits package

Competitive PTO and paid holidays

Career growth, development, and internal promotion opportunities

Paid in-house training

Employee recognition and rewards programs

Corporate discounts and employee perks

Full access to our DEXpresso Café with complimentary specialty coffee drinks

A positive, supportive, and team-focused workplace

What You’ll Be Doing

Be the first point of contact for customer inquiries

Communicate clearly and professionally with customers and internal teams

Identify customer needs and provide timely, helpful solutions

Answer incoming calls and route them to the appropriate department

Work closely with Tier 2 teams to escal and resolve technical issues

Track, document, and follow up on unresolved issues

Use multiple systems to accurately capture customer information

Stay current on new processes, tools, and technology

Assist customers via phone, email, chat, and other communication channels

Perform other duties as assigned

What We’re Looking For

High school diploma or equivalent experience

2–3 years of customer service or call center experience preferred

Ability to work onsite from 9:30 a.m. – 6:00 p.m. EST (with flexibility as needed)

Strong multitasking skills (talking and typing at the same time)

Proficiency in Microsoft Office (Word, Excel, Outlook)

Excellent verbal and written communication skills

Strong organizational and time management abilities

Ability to navigate multiple systems in a fast-paced environment

Empathy, professionalism, and a customer-first mindset

Why DEX Imaging?

At DEX Imaging, we celebrate our people. We invest in training, promote from within, and foster a culture where teamwork, recognition, and growth are part of everyday work life. This is a place where you can build a career—not just collect a paycheck.