Customer Service Representative

DTG (Digital Technology Group Inc); Tampa (FL); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

PTO with rollover

Professional development

Growth opportunities

Promotion-from-within culture

Stable, growing company

Friendly, professional environment

Job summary

Digital Technology Group Inc. in Tampa, FL is seeking a Customer Service Representative to be the organized, dependable voice for every order and inquiry.

You will master our product line, order systems, and become a trusted contact for our client base. This is a support role focused on customer satisfaction and retention, not sales, with opportunities to contribute to events, promotions, and daily operations within a fast-paced, growing company.

Qualifications

• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Proficiency with Microsoft Word and Excel.
• Ability to manage multiple priorities in a fast-paced environment.
• Customer-service mindset and teamwork.

Responsibilities

• Serve as a primary point of contact for customer inquiries via phone, email, and live chat.
• Process orders accurately and follow through to ensure timely, accurate delivery.
• Build rapport with customers and maintain detailed, up-to-date account information in our systems.
• Coordinate with the sales team on orders, promotions, special requests, and customer needs.
• Resolve issues and complaints promptly, escalating to the right team members when needed.
• Support the team on event planning, marketing initiatives, and special projects.
• Maintain organized records and thorough documentation of customer interactions.

Skills

Verbal and written communication

Organization

MS Office proficiency

Multi-tasking

Customer-service mindset

Team-friendly attitude

Experience in fast-paced environments

Tools

CRM software

Live chat platforms

Job description

Schedule: Full-time, Monday–Friday, 8:30 a.m.–5:30 p.m.

About This Opportunity

At DTG, our customers don't just buy equipment; they trust us to keep their businesses running. We're adding a Customer Service Representative to our Tampa team who will be the organized, dependable voice that customers count on for every order, question, and follow-through.

About Digital Technology Group Inc.

Digital Technology Group Inc. (DTG) is a privately owned company headquartered in Tampa, FL, with a national presence in the digital printing industry. Founded in 1998, we represent world-class brands including Epson, HP, and Canon. With over 25 years of expertise, a state-of-the-art demo and training center, and a team that genuinely cares about customers, DTG is an industry leader that continues to grow.

About the Role

A year from now, you'll know our customers by name, and they'll know you. You'll have mastered our product line and order systems, become a trusted point of contact for our client base, and played a real role in keeping our sales engine humming. This is a support role, not a sales role, but your impact on customer satisfaction and retention is just as real and just as meaningful.

What You'll Do

• Serve as a primary point of contact for customer inquiries via phone, email, and live chat
• Process orders accurately and follow through to ensure timely, accurate delivery
• Build rapport with customers and maintain detailed, up-to-date account information in our systems
• Coordinate with the sales team on orders, promotions, special requests, and customer needs
• Resolve issues and complaints promptly, escalating to the right team members when needed
• Support the team on event planning, marketing initiatives, and special projects
• Maintain organized records and thorough documentation of customer interactions

What We're Looking For

Required

• Excellent verbal and written communication skills
• Strong organizational skills with a high level of attention to detail
• Proficiency in Microsoft Office (Word, Excel)
• Ability to manage multiple priorities simultaneously without losing accuracy
• Genuine customer-service mindset and a team-first attitude
• Comfortable working in a fast-paced, high-volume environment

Preferred (Nice to Have)

• 1–2 years of experience in customer service, order management, or office administration
• Familiarity with CRM software
• Experience with live chat platforms
• Bilingual (English/Spanish) is a plus

Benefits & Schedule

• Comprehensive benefits package — medical, dental, and vision coverage
• Paid Time Off (with PTO rollover program)
• Professional development and growth opportunities
• Promotion-from-within culture
• Stable, financially secure, and growing company
• Friendly, professional, no-drama work environment

Digital Technology Group Inc. is an equal opportunity employer committed to diversity and inclusion in the workplace. We thank all applicants for their interest; only those selected for an interview will be contacted.