Call Center Representative * ONSITE *

Jobvite, Inc.; Tampa (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Full benefits package

PTO and paid holidays

Career growth opportunities

In-house training

Employee recognition programs

DEXpresso Café access

Job summary

DEX Imaging is seeking an Experienced Customer Service Representative to join our team on a full-time, onsite basis. You will be the first point of contact for customer inquiries, communicating clearly with customers and internal teams, and identifying needs to provide timely solutions.

We offer competitive pay, full benefits, PTO, paid holidays, and opportunities for career growth, internal promotions, and paid in-house training.

Qualifications

• High school diploma or equivalent required.
• 2–3 years of customer service or call center experience preferred.
• Onsite work required 9:30 a.m. – 6:00 p.m. EST with flexibility.

Responsibilities

• Be the first point of contact for customer inquiries.
• Communicate clearly with customers and internal teams.
• Identify customer needs and provide timely solutions.
• Answer incoming calls and route them appropriately.
• Escalate technical issues with Tier 2 teams.
• Track and follow up on unresolved issues.
• Capture customer information across systems.
• Stay updated on processes, tools, and technology.
• Assist customers via phone, email, chat, and other channels.

Skills

Customer service

Microsoft Office

Communication

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Experienced Customer Service Representative Desired! Full-Time | Onsite | Monday - Friday

Join a Team Where Your Work Matters

Looking for more than just a job? At DEX Imaging, we believe great customer service starts with happy, supported employees. As a Tier 1 Customer Service Representative, you'll be part of an energetic, award-winning team that values collaboration, growth, and having fun while getting the job done.

If you enjoy helping people, thrive in a fast-paced environment, and want real opportunities to grow your career, we'd love to meet you.

What DEX Can Offer You!

• Full-time schedule (40 hours per week)
• Competitive pay and full benefits package
• Competitive PTO and paid holidays
• Career growth, development, and internal promotion opportunities
• Paid in-house training
• Employee recognition and rewards programs
• Corporate discounts and employee perks
• Full access to our DEXpresso Café with complimentary specialty coffee drinks
• A positive, supportive, and team-focused workplace

What You'll Be Doing

• Be the first point of contact for customer inquiries
• Communicate clearly and professionally with customers and internal teams
• Identify customer needs and provide timely, helpful solutions
• Answer incoming calls and route them to the appropriate department
• Work closely with Tier 2 teams to escalate and resolve technical issues
• Track, document, and follow up on unresolved issues
• Use multiple systems to accurately capture customer information
• Stay current on new processes, tools, and technology
• Assist customers via phone, email, chat, and other communication channels
• Perform other duties as assigned

What We’re Looking For

• High school diploma or equivalent experience
• 2-3 years of customer service or call center experience preferred
• Ability to work onsite from 9:30 a.m. - 6:00 p.m. EST (with flexibility as needed)
• Strong multitasking skills (talking and typing at the same time)
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Excellent verbal and written communication skills
• Strong organizational and time management abilities
• Ability to navigate multiple systems in a fast-paced environment
• Empathy, professionalism, and a customer-first mindset

Why DEX Imaging?

At DEX Imaging, we celebrate our people. We invest in training, promote from within, and foster a culture where teamwork, recognition, and growth are part of everyday work life. This is a place where you can build a career - not just collect a paycheck.

Ready to get started?